Job Overview
We are seeking a dedicated and experienced Shift Manager to join our team. This role is essential in ensuring that our guests receive exceptional service while maintaining a welcoming and efficient environment. The ideal candidate will possess strong customer service skills, a background in hospitality, and the ability to manage a team effectively. As the Front of House Manager, you will be responsible for overseeing daily operations, enhancing guest experiences, and fostering a positive atmosphere for both staff and customers.
Responsibilities
- Oversee all front-of-house operations to ensure high standards of service and hospitality.
- Train, supervise, and manage front-of-house staff.
- Handle customer inquiries and complaints promptly and effectively to enhance guest satisfaction.
- Manage cash handling procedures and ensure accurate processing of transactions using POS systems.
- Collaborate with kitchen staff to coordinate service flow and maintain communication between front and back of house.
- Conduct interviews and assist in the hiring process for new front-of-house team members.
- Monitor cleanliness and organization of dining areas to create an inviting atmosphere for guests.
- Implement policies and procedures that promote operational efficiency while ensuring compliance with health and safety regulations.
Qualifications
- Proven experience in customer service or hospitality management is required.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Experience in coffee or knowledge of beverage service is a plus.
- Familiarity with cash handling processes and POS systems is essential.
- Excellent communication skills with the ability to interact positively with guests and staff alike.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Previous experience in restaurant management is preferred but not mandatory.
Join us as we strive to create memorable experiences for our guests through exceptional service!
Job Types: Full-time, Permanent
Pay: $30.00-$40.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Application question(s):
- Willing to work weekends, nights and/or holidays?
- Comfortable working in a fast pace environment?
Experience:
- Restaurant management: 3 years (required)
Licence/Certification:
Work Location: In person
