Restaurant Requirements jobs in Toronto, ON

ABOUT THE ROLE

As a Supervisor, you are responsible for supporting the day-to-day operation of the HEYTEA store and ensuring the team consistently delivers high standards of beverage quality, customer service, cleanliness, and operational efficiency.

You will lead the team during assigned shifts, provide direction to Lead Tearistas and Tearistas, and ensure employees follow HEYTEA recipes, procedures, food safety requirements, and service standards.

The Supervisor serves as a key point of contact for both employees and customers during the shift. You will address operational issues, support the team during busy periods, handle customer concerns and escalations, and communicate significant issues to the Store Manager.

You will also play an important role in training and certifying employees, monitoring performance, maintaining store standards, and supporting operations across other HEYTEA locations, including new store openings, employee training, and operational transitions.

The role requires flexibility to work at different HEYTEA locations and undertake operational assignments based on business needs and management direction.

ABOUT YOU

You are a dependable and confident leader who can motivate and support a team in a fast-paced environment.

You demonstrate strong communication, organization, and problem-solving skills and are comfortable making decisions during your shift. You take ownership of store standards and understand the importance of beverage consistency, customer service, cleanliness, food safety, and operational discipline.

You are approachable and professional when working with employees and customers and can provide constructive coaching when standards are not being met.

You are adaptable, willing to take on new responsibilities, and comfortable working across different HEYTEA locations. You take initiative, embrace opportunities to train and develop employees, and contribute to the success of both your assigned store and the broader HEYTEA operations.

JOB RESPONSIBILITIES

1. Store Operations & Shift Leadership

• Lead and oversee daily store operations during assigned shifts.
• Direct Lead Tearistas and Tearistas to ensure smooth and efficient operations.
• Assign employees to Front-of-House and Back-of-House stations based on operational needs.
• Monitor beverage preparation to ensure taste, presentation, portioning, and quality meet HEYTEA standards.
• Enforce recipes, preparation procedures, operating standards, and food safety requirements.
• Coordinate workflow during busy periods to maintain efficient order processing and beverage production.
• Ensure opening, closing, cleaning, and operational checklists are completed.
• Conduct shift handovers and communicate important operational updates to the next shift and Store Manager.

2. Team Training & Performance

• Train, coach, and support the certification of Lead Tearistas and Tearistas.
• Train new and existing employees at the assigned store and other HEYTEA locations as directed.
• Provide real-time coaching and corrective guidance when operational, service, or quality standards are not met.
• Monitor employee performance, attendance, punctuality, appearance, and compliance with company policies.
• Assist the Store Manager in developing a team of trained and certified employees capable of meeting operational requirements.
• Support the training and onboarding of employees, including newly appointed supervisors and team leaders, when assigned by management.

3. Quality, Safety & Inventory

• Ensure ingredients are properly prepared, stored, labelled, rotated, and maintained according to company standards.
• Monitor product freshness, inventory levels, and ingredient availability throughout the shift.
• Maintain cleanliness and sanitation standards throughout Front-of-House, Back-of-House, storage areas, equipment, and customer-facing areas.
• Monitor equipment condition and proper use, reporting maintenance or operational issues promptly.
• Support inventory counts, receiving, stock organization, and product ordering as required.
• Enforce food safety, hygiene, and workplace safety requirements.

4. Customer Service & Financial Controls

• Handle customer questions, complaints, and service issues professionally and resolve them appropriately.
• Act as the primary escalation point for customer concerns that cannot be resolved by a Tearista or Lead Tearista.
• Support cash handling, POS operations, till reconciliation, and other financial controls.
• Escalate significant customer, employee, safety, operational, or equipment issues to the Store Manager.
• Assist with maintaining appropriate staffing and break coverage during assigned shifts.

5. New Store Openings & Cross-Location Training

• Participate in the preparation, setup, training, and operational launch of new HEYTEA stores when assigned.
• Train and coach new employees, Lead Tearistas, and Supervisors at other HEYTEA locations, including new store openings and existing store replacements.
• Assist with operational readiness, equipment testing, beverage quality checks, staff certification, and pre-opening stress tests.
• Work at other locations to provide operational support during openings, peak periods, staffing shortages, or transitions.
• Carry out opening and post-opening assignments as directed by the Store Manager or Operations Manager.

6. Multi-Location Assignments & Operational Flexibility

• Work at other HEYTEA locations on a temporary or permanent basis when assigned by management, subject to applicable employment agreements and legal requirements.
• Assume shift leadership responsibilities at other stores when supervisors or managers are absent, on leave, or transitioning.
• Accept reassignment to another store or operational role consistent with the Supervisor position based on business needs.
• Perform additional operational, training, or store-related duties assigned by the Store Manager, Operations Manager, or authorized management.

JOB REQUIREMENTS

Supervisor Requirements

• HEYTEA Front-of-House and Back-of-House certification required.
• Ability to train, coach, and provide direction to Lead Tearistas and Tearistas.
• Previous supervisory, team lead, barista, beverage, restaurant, or food-service experience preferred.
• Strong leadership and team-management skills.
• Strong knowledge of beverage preparation, quality control, food safety, and customer-service standards.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and employee issues professionally.
• Strong organizational, multitasking, and problem-solving abilities.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Responsible, dependable, and detail-oriented.
• Comfortable providing feedback and holding employees accountable to company standards.
• Ability to manage multiple operational priorities simultaneously.
• Willingness and ability to train employees, support new store openings, and work at other HEYTEA locations as assigned.
• Flexibility to accept temporary or permanent store assignments based on operational requirements, subject to applicable employment agreements and legal requirements.
• Proficiency in English required; proficiency in Chinese is an asset.
• Flexible availability, including evenings, weekends, holidays, opening shifts, and closing shifts as required.

Pay: $20.00-$21.00 per hour

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Work Location: In person