Restaurant Requirements $100,000 jobs in Toronto, ON

Position Overview:

As the Director of Operations at Serruya Private Equity®, you will play a critical leadership role in overseeing and optimizing operational performance across a diverse portfolio of franchise brands.

This is a key leadership position reporting directly to the Vice President and responsible for driving operational excellence, profitability, brand consistency, and sustainable growth across multiple franchise portfolios throughout North America. The Director of Operations will lead cross-functional collaboration and serve as a strategic partner to franchisees, support center teams, and executive leadership.

The ideal candidate will possess extensive experience leading multi-unit franchise operations and managing initiatives across multiple functions, including Operations, Training, Marketing, Supply Chain, Finance, Human Resources, IT, and Product Development. This role requires exceptional leadership, business acumen, communication, analytical, and problem-solving skills to ensure operational objectives and company goals are achieved.

Responsibilities:

Operational Strategy and Planning:

• Develop and implement comprehensive operational strategies aligned with the company's overall goals, growth initiatives, and long-term business objectives.
• Drive operational excellence across multiple franchise portfolios by identifying opportunities to improve efficiency, increase profitability, and enhance overall performance.
• Establish, monitor, and evaluate key performance indicators (KPIs) to measure operational effectiveness and business success.
• Lead continuous improvement initiatives focused on operational scalability, cost optimization, and enhanced franchise performance.

Franchise Management and Communication:

• Collaborate with franchisees and licensees to ensure adherence to brand standards, operational procedures, and product quality requirements.
• Serve as the primary operations liaison between franchise partners and the support center, ensuring effective communication and alignment across all brands.
• Build strong relationships with franchise owners and provide strategic guidance to drive operational excellence and business growth.
• Conduct regular business reviews with franchisees to analyze performance, identify opportunities, and implement action plans to improve results.

Training and Development:

• Ensure successful implementation, training, and follow-up on product launches, operational programs, marketing campaigns, and promotional initiatives.
• Develop and oversee training programs that strengthen franchisee and field leadership capabilities.
• Provide coaching and support on inventory management, labor optimization, financial performance, P&L management, and local store marketing initiatives.
• Lead onboarding and development programs for operational and support center team members.

Customer Experience:

• Foster a customer-centric culture focused on delivering exceptional guest experiences across all brands and locations.
• Monitor customer satisfaction metrics and implement initiatives to improve brand loyalty and customer engagement.
• Address customer concerns, escalations, and operational challenges promptly and effectively.
• Administer operational audits, loss prevention measures, and corrective action plans to maintain brand integrity.

Inventory Management and Quality Assurance:

• Optimize inventory management processes to minimize waste and maintain adequate stock levels.
• Implement and monitor quality control measures to maintain consistent product quality and service standards across all locations in North America.
• Ensure compliance with health and safety regulations, industry standards, and legal requirements.
• Oversee inventory management practices to minimize waste, maximize efficiency, and maintain appropriate stock levels.
• Implement and monitor quality assurance programs to ensure consistent product quality and service standards across all locations.
• Ensure compliance with health and safety regulations, food safety standards, franchise agreements, and applicable legal requirements.
• Lead operational audit programs and ongoing compliance initiatives throughout North America.

Performance Analysis and Reporting:

• Analyze POS data, operational metrics, sales trends, labor performance, and profitability reports to identify opportunities and risks.
• Utilize KPIs and data analytics to evaluate franchise performance and develop business improvement strategies.
• Prepare and present regular operational performance reports to executive leadership, highlighting key achievements, challenges, and recommended actions.
• Partner with franchisees and internal stakeholders to improve revenue, profitability, customer satisfaction, and operational efficiency.
• Work closely with Finance on budgeting, forecasting, and performance management initiatives.

Leadership and Management:

• Lead and develop cross-functional teams by establishing efficient workflows, clear expectations, and collaborative working relationships.
• Provide leadership and direction to support center teams, field operations personnel, and franchise partners.
• Champion a culture of accountability, continuous improvement, innovation, and operational excellence.
• Ensure comprehensive communication of company initiatives, product launches, operational updates, and strategic objectives.
• Develop succession planning and talent development programs to support organizational growth.

Cross- Functional Collaboration:

• Partner closely with Marketing, Supply Chain, Finance, HR, IT, Product Development, and Training teams to support business objectives.
• Lead the operational execution of new products, technology implementations, promotional campaigns, and strategic initiatives.
• Support new store openings, franchise onboarding, market expansion, and business development opportunities.
• Identify and implement operational best practices across all brands within the portfolio

Other duties as assigned.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Hospitality Management, or a related field (MBA or Master's degree preferred).
• Minimum 8-10 years of progressive leadership experience within foodservice, restaurant, retail, or franchise operations.
• Minimum 5 years of experience in a senior management or director-level role overseeing multiple locations, regions, brands, or franchise portfolios.
• Proven experience managing multi-unit franchise operations and driving business performance across large geographic territories.
• Strong financial acumen, including experience with P&L management, budgeting, forecasting, and financial analysis.
• Experience leading cross-functional teams and influencing stakeholders across multiple departments.
• Exceptional leadership, communication, relationship management, and interpersonal skills.
• Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
• Experience utilizing POS systems and operational reporting tools to drive business insights and performance improvements.
• Valid Driver's License and ability to travel as required.

Serruya Private Equity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin disability or any other characteristic protected by law. Accommodation is available upon request for applicants and colleagues with disabilities.

Job Types: Permanent, Full-time

Pay: $120,000.00-$130,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Ability to commute/relocate:

• Markham, ON L3R 8V2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Your salary expectations for this role (preferably a range):

Work Location: In person