Bartending
· Provides exceptional customer service to all customers by greeting and acknowledging all customers as they come in contact with.
· Assists patrons select food and beverage choices by presenting menu and offering cocktails/beverages and courses.
· Explains menu options to patrons.
· Answers food and beverage preparation questions and seeks guidance from kitchen staff on special dietary requirement questions.
· Records and transmits customer’s orders to kitchen ensuring options are clearly recorded.
· Punches orders into POS; issues bills and accepts payment from customers.
· Acts as ambassador to APC answering questions about attractions and special events happening both in the restaurants and within the park as a whole.
· Ensure service excellence standards to enhance and improve the guest experience.
· Monitor inventory and restaurant supplies, ensuring sufficient stock levels.
· Adhere to all LGCA and MB Health regulations.
· Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, ensuring that any safety hazards are identified and rectified.
· Ensure cleanliness and hygiene is maintained in the restaurant areas including refrigerators, storerooms and that food products are rotated to ensure high standards of freshness.
· Assist in the deliveries to ensure the products have been delivered, stored, and secured according to the standards set by provincial health regulations when required.
· Respond in a positive and timely manner to all internal and external guest requests and complaints.
Training and Administration
· Assists with the training of new bartenders.
· Coaches and mentors junior bartending staff on an ongoing basis.
· Intervenes and aids staff when necessary to promote customer satisfaction.
· Ensures all areas are stocked and operating efficiently.
· Ensures maintenance of the restaurant and equipment to Park Hospitality standards.
· Enforces proper sanitation and preparation practices and procedures.
· Ensures compliance with effective cash management and cash-out procedures.
· Acts as a key holder for opening the restaurant when required.
· Acts as a liaison between the kitchen staff and front of house staff to resolve problems.
General Duties
· Adhere and comply with all policies, safety regulations and safe work practices that will ensure a safe work environment.
· Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
· Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.
· Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
· Perform other related duties and responsibilities as required.
