Restaurant Helper jobs in Whitehorse, YT

A&W Restaurants in Whitehorse, YT, is looking for a permanent full-time Assistant Manager to start immediately.

Compensation & Benefits

• Salary: $48,000 per annum
• Northern Living Allowance: $3,750 annually
• Bonus Program:
  • Quarterly Performance Bonus – up to 7.5% of salary
• Benefits & Allowances:
  • Group Medical Benefits (single/family)
  • Cell Phone Allowance $600
• Guaranteed Compensation: $52,350 (earned bonuses are over and above)

About Us

The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating positive, people-centred workplaces built on respect, teamwork, and open communication. We recognize effort, reward results, and support growth and development.

Prince Rupert offers a unique coastal lifestyle with access to outdoor adventure and a strong community, making this an excellent opportunity for leaders seeking both career advancement and quality of life.

The Role

The Assistant Manager works closely with the Restaurant Manager to support day-to-day restaurant operations. This role ensures compliance with A&W standards, WorkSafeBC, public health, and employment legislation, and provides full leadership coverage during the Manager’s absence.

This position aligns with NOC 60030 and includes responsibilities related to planning, organizing, directing, controlling, and evaluating restaurant operations while supporting team development, financial performance, and an exceptional guest experience.

Key Responsibilities

Operations

• Support the Manager in balancing food quality, speed of service, guest satisfaction, and cost control
• Assist in reviewing weekly P&L statements and managing food, labour, and operational costs
• Maintain A&W operational standards and support continuous improvement initiatives
• Ensure compliance with WorkSafeBC, public health, and employment standards
• Assist with staff scheduling and shift deployment
• Support equipment, building, and system maintenance
• Promote team engagement and a positive workplace culture
• Ensure sanitation, hygiene, and food-handling standards are met

Human Resources

• Recruit, train, and coach hourly team members
• Support supervisory hiring and onboarding
• Address performance issues and participate in progressive discipline
• Mentor team members for future leadership opportunities
• Lead team meetings when delegated
• Ensure payroll and scheduling compliance with provincial legislation
• Promote a safe, respectful, and motivating work environment
• Document and report critical incidents
• Assist with Health & Safety meetings and corrective actions
• Apply HR policies consistently and fairly

Financial

• Assist with daily, weekly, and period-end accounting tasks
• Support inventory control, ordering, waste tracking, and cost management
• Apply cash, food, and labour cost-control practices
• Support accurate sales forecasting and financial targets
• Monitor revenues and assist with corrective actions

Guest Experience

• Maintain high standards of cleanliness, food safety, and presentation
• Ensure exceptional guest service through effective team deployment
• Assist with local store marketing initiatives
• Resolve guest concerns using the service recovery program
• Ensure team appearance and conduct meet brand standards
• Monitor guest satisfaction metrics and support improvements

Qualifications & Requirements

• Secondary School Certificate or equivalent
• Minimum 3 years of restaurant management experience
• Strong leadership, interpersonal, and communication skills
• Proficiency in all restaurant operational positions
• Knowledge of restaurant operating systems and standards
• Interest in coaching, mentoring, and developing team members
• Ability to perform basic accounting and administrative duties
• Asset - FOODSAFE Level 1 required (Level 2 preferred)
• Asset - Basic or Intermediate First Aid certification
• Proficiency with POS systems, Windows 11, and Microsoft 365 Business

Core Competencies

• Leadership & People Development
• Operational Excellence
• Cost Control & Budget Awareness
• Customer Focus
• Decision-Making
• Communication
• Problem-Solving

Working Conditions

• Fast-paced food service environment
• Standing for extended periods; occasional lifting up to 12 kgs (25 lbs)
• Flexible availability including evenings, weekends, and holidays
• Full operational responsibility during assigned shifts

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