Restaurant Food Delivery jobs in Burnaby, BC

Basic Function

DRIVERS JOB DESCRIPTION

• Responsible for providing our products to customers in a friendly and efficient manner, with the highest regard for customer service.
• Responsible for interacting with Panago customers and to assist with inquiries, order taking and meeting customers needs in a polite, friendly and efficient manner.

Duties And Responsibilitie

Maintain a high degree of personal standards and conduct as verified by the key Station Observation Checklists including the following;

o Have a thorough knowledge of the delivery area.

o Ensure personal image meets Panago standards.

o Ensure delivery vehicle appearance is clean inside and out and in good

working order.

o Deliver products to customers in a professional and courteous manner.

o Ensure Order Delivery Tracking app has been installed and in use.

o Handle the stores dispatch system as per Panago standards.

o Handle cash, credit slips, and coupons as per Panago procedures.

o Have a thorough knowledge of driver security procedures.

o Explain current specials and promotions.

o Answer phones before the second ring.

o Answer telephone inquiries and taking orders (if applicable.)

o Answer inquiries and taking orders at the front counter (if applicable.)

o Correctly take customer orders and delivery information from the customer.

o Processing pick-up orders (if applicable.)

o Explain current specials and promotions.

o Greet and deal with customers as soon as they enter our restaurant.

o Practice proper hygiene and safe food handling standards.

o Other duties may include: preparation and cooking of all menu items, folding boxes, answering phones, food preparation and dough making, any required clean-up duties, washing dishes, and any other task required by the manager.

Performance Expectations

Achieve 100% performance standards as verified by key Station Observation Checklists including the following;

o To have a thorough knowledge of the stores delivery routing system within 2 weeks of hiring.

o To become proficient in the stores dispatch system within the probationary period.

o Have a thorough knowledge of Panago menu within 2 weeks of hiring.

o Have a thorough knowledge of current specials and promotions as they occur.

o Call out all extras before leaving the store with a delivery.

o Call the Out-The-Door times before leaving the store with a delivery.

o Have a full knowledge of driver’s security procedures within the probationary period.

o Have a thorough knowledge of payment handling procedures within 2 weeks of hiring.

• Professional and courteous conduct towards customers and co-workers.
• Be part of the team and demonstrate pride in a job well done.
• Show initiative and self-motivation.
• Display a friendly, efficient, helpful attitude towards customers.
• Obey all traffic laws and drive defensively.

Competencies Required

• Good communication skills and able to speak, understand, and read English.
• Possess customer service skills and team-oriented skills.
• Friendly and outgoing personality.
• High level of personal hygiene.
• A good sense of direction.
• Valid drivers licence and applicable insurance.
• Acceptable driving record (i.e. no outstanding fines, no charges related to driving offences.)
• A quick learner, with good problem solving skills and the ability to memorize complicated deliveries.
• Be a team player.
• Ability to work in a challenging fast paced environment.
• Enthusiasm and self-motivation.
• Have a strong work ethic

Pay: From $18.25 per hour

Benefits:

• On-site parking
• Store discount

Work Location: In person