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    • As a Service Advisor in our Member Contact Centre, you’ll be one of the first voices our customers hear when they’re seeking advice to protect their homes,…
    • Full-time availability; mornings, evenings and nights.
    • The ability to work unsupervised; you'll be opening and closing a kitchen line.
    • At least three years of restaurant-kitchen experience.
    • Full-time or part-time.
    • 20–40 hours per week.
    • Base pay: CA$19.00–CA$21.00 per hour, plus tips.
    • Previous delivery, hospitality, restaurant or warehouse experience is an asset, but not required.
    • This is not a typical delivery-driver job.
    • You can't stay still- you feed off the energy and buzz of a busy restaurant.
    • The ability to work efficiently and quickly even under pressure.
    • Fulltime/Part time employment available*.
    • 5 plus years' experience in front line and preferably banquets as well.
    • Maintain a clean and well organized work area.
    • You have a passion for staying on top of current trends in pastry.
    • An experienced pastry cook with accreditation from a recognized culinary or equivalent trade…
    • You show up for every scheduled shift on time and ready to work.
    • Adaptable — You're comfortable being cross-trained and moving between tasks or departments as…
    • Reporting to the Manufacturing Production Support Manager, the Production Planner - Manufacturing Technologist will play a key role in supporting production…
    • A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and…
    • The Dishwasher ensures that all dishes, utensils, cookware and cutlery used in the cafe or restaurant are spotless.
    • Disposes of food waste appropriately.
    • Prepare handmade sandwiches, salads, baguettes, and other menu items using fresh ingredients daily.
    • Keep retail langers restocked with hot food and cold food -…
    • Customer service and/or contact centre experience considered an asset.
    • Computer knowledge, including Windows, Word, Excel, Internet, CRM and call-handling…
    • As an experienced Bartender, you are able to build rapport with customers.
    • Minimum of 1-year experience in a fine dining bartending role.
    • Local experience in a reputable restaurant.
    • We are seeking an experienced Grill Cook to oversee a key station in our kitchen.
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Job Post Details

BCAA logo
Service Advisor (Insurance), Contact Centre
BCAA
·
3.6
4567 Canada Way, Burnaby, BC V5G 4T1
$44,004.84–$55,005.96 a year
Full-time
Schedule an interview

Job details

$44,004.84–$55,005.96 a year
Paid time off
Full-time
4567 Canada Way, Burnaby, BC V5G 4T1

Full job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Regular Full-Time Service Advisors for our Member Contact Centre . This role is based full-time out of our Burnaby Head Office .


As a Service Advisor in our Member Contact Centre, you’ll be one of the first voices our customers hear when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.


Being a Service Advisor is your first step towards a rewarding career with BCAA . Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.


Who you are:

  • A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues.
  • A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
  • You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.
A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too!

    During a typical day, you will:

    • Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
    • Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
    • Identify cost-saving opportunities to support our customers’ life events and future needs.
    • Work together with team members to provide exceptional customer service and meet sales goals
    Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

      What you bring:

      • At least two years’ experience in a sales and service environment
      • Level 1 Insurance license (or a commitment to secure your license within your first 45 days). BCAA will provide time and cover the cost.
      • Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.
      • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
      • Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
      • Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

      The salary range for this position is $ 44,004.84 to $ 55,005.96 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.


      What we offer:

      • The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

      • Career and personal development to help you grow and reach your goals.

      • Incentives that recognize team and individual sales and performance.

      • Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

      • A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

      • Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

      • BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

      • Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

      • for permanent employees

      We’re always looking for amazing people like you. Apply today!

      BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com .

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