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    • As a Guest Services Agent at Inverary Resort, you will provide a service that is outstanding; always ensuring guests’ needs are exceeded and their experience is…
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    • Experience in hotels or resorts is an asset.
    • Assist with deep cleans or resort events as needed.
    • Hotels/resort: 1 year (required).
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    • Food Safe Level 1 certification.
    • Reports to:* Guest Services Lead.
    • The BackDoor Café Supervisor works at the BackDoor Café at the Skyline Lodge at the base of the Skyline Chair.
    • This position may require working in various Food & Beverage venues across the resort, based on operational needs.
    • Prepare and cook individual dishes and foods.
    • Copper Point Golf Club is looking for a Full Time Greenskeeper who shares a passion for excellence and who infuses enthusiasm into everything they do.
    • Shuttle Bus Drivers are responsible for the safe and efficient transport of guests from Bruce Anchor Cruises parking areas to locations that Bruce Anchor…
    • Private room inside the resort.
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    • Alanca Pix exploite le service photo au Club Med Québec Charlevoix.
    • Maintain a guest focus while performing duties.
    • Assume responsibility for the quality of products served.
    • Ensure the team is ready for the shift.
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Job Post Details

Guest Service Agent - job post

Mt.Norquay
Banff, AB
From $16 an hour - Temporary, Full-time, Fixed term contract

Job details

Pay

  • From $16 an hour

Job type

  • Fixed term contract
  • Temporary
  • Full-time

Location

Banff, AB

Full job description

Are you outgoing and energetic? Want to work in one of the most beautiful settings in all of the Bow Valley? Mt Norquay is currently hiring for Guest Services agents for our Via Ferrata tour. We are looking for friendly and outgoing people to help during our Summer operations including the sightseeing chairlift and Via Ferrata guided tours right to the top of Norquay! Please note, we are looking for someone who can begin immediately, this positon may extend to winter but the start time is August 2026.

Join us today to reach your peak and gain a memorable experience in the Rockies! Mt Norquay has many benefits to offer our employees including:

  • Get to climb Via Ferrata for free!
  • Companywide discounts
  • Work & enjoy the stunning scenery and view of the mountain vistas
  • Limited free E-bike day rentals
  • Food discounts at the Train Station and North America Lodge

Please note, there is no staff accomodation available at this time.

.Duties

  • Providing friendly, professional, and efficient customer service to all guests
  • Assisting guests with ticket purchases, activity bookings, and general inquiries
  • Processing transactions accurately through the point-of-sale system
  • Answering phone calls, emails, and guest questions in a timely and professional manner
  • Providing information about resort activities, attractions, events, and services
  • Assisting guests with reservations, waivers, and activity check-ins
  • Resolving guest concerns and escalating issues when necessary
  • Maintaining a clean, organized, and welcoming guest services environment
  • Assisting with administrative tasks and daily operational duties as required
  • Supporting other departments to ensure a seamless guest experience

Requirements

  • Previous customer service experience required
  • Cash handling and point-of-sale experience considered an asset
  • Previous work at a ski resort, tourism attraction, or hospitality business considered an asset
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities and attention to detail
  • Comfortable working in a fast-paced environment and managing multiple priorities
  • Professional appearance and demeanor
  • Able to perform tasks in accordance with company policies and procedures
  • Wear company uniform at all times and adhere to grooming policies
  • Ability to work effectively both independently and as part of a team

Inclusion Statement:
Mount Norquay Ski Resort is committed to fostering a diverse, inclusive, and respectful work environment. We’re building a team as diverse as the runs on our mountain. We value the unique perspectives and experiences that come from people of diverse backgrounds . If you’re legally entitled to work in Canada and want to be part of a fun, supportive crew, we’d love to hear from you

Job Types: Full-time, Fixed term contract
Contract length: 5 months

Pay: From $16.00 per hour

Ability to commute/relocate:

  • Banff, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Can you start by August 21?

Experience:

  • customer service: 1 year (required)

Location:

  • Banff, AB (preferred)

Work Location: In person

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