Remote Support jobs

Development Support Specialist

Location: 3899 Mt. Lehman Road, Abbotsford, B.C. Canada

Why Join SpeedLine?

At SpeedLine, we're innovators in Point of Sale (POS) technology solutions, empowering restaurant operators across North America to elevate their operations and customer experiences. Since 1990, we’ve been at the forefront of technology, and we’re looking for passionate individuals to join our growing team.

We believe in a collaborative environment that supports work-life balance, professional growth, and community engagement. If you're excited about technology’s impact on the food service industry, we want to hear from you.

What We Offer

• A competitive salary and, for eligible positions, a comprehensive benefits package including extended health, dental, vision care, travel coverage, life insurance, and access to an Employee Assistance Program (EAP).
• Career development opportunities, comprehensive training, and a tuition reimbursement program.
• Additional paid time off for pre-planned personal or family leave.
• Annual salary and performance reviews, with ongoing one-on-one coaching and feedback sessions.
• Employee and peer recognition programs, and internal committees to support employee and community well-being.
• Engage with a diverse team of 90+ employees who all work collaboratively to grow our in-house developed and managed POS solutions.

Workplace Amenities

• A dedicated games room with ping pong, darts, and foosball.
• A lounge with a big-screen TV to unwind.
• Kitchenettes stocked with coffee and tea are accessible throughout the day.
• A fully equipped kitchen to prepare your own meals.
• Just minutes from High Street Shopping Centre, with plenty of nearby dining options.
• Fun social events throughout the year, including our annual holiday party.

What You’ll Do

The primary responsibility of the Development Support Specialist (DSS) is to ensure the continuous and successful operation of SpeedLine’s customers' POS systems by testing SpeedLine's products while upholding quality standards in the development of SpeedLine’s software solutions. This includes providing hardware, software, and system support to both the development and internal support teams.

Key Responsibilities

• Perform Quality Testing on software enhancements, bug fixes, etc., and identify risks as early as possible in the Software Development Life Cycle.
• Document, troubleshoot, and isolate problems encountered during testing.
• Review and revise the Quality Assurance process based on industry standards and practices.
• Analyze symptoms of technical problems and research solutions.
• Participate in the design discussions for enhancements to the company’s products, and in test planning, creation and execution of manual test cases.
• Contribute to preparing business requirements documentation for development-related projects.
• Research new hardware and software products as directed by the Development Manager.
• Review and edit end-user documentation created by the Technical Writing team.
• Record and report on development statistics, feature requests, performance issues, and suspected bugs.
• Identify and implement technical solutions to mitigate product issues, minimizing their impact on end-users and effectively reducing the frequency of complex customer escalations to the internal support team.
• Provide advanced technical root-cause analysis for complex issues affecting key products and systems.
• Collaborate with third-party vendors as necessary to resolve technical problems.
• Increase the capabilities of the Trainers and Support team by documenting symptoms, causes, and solutions and providing coaching on technical problems.
• Act as theinternal technical liaison between the Support and Development teams to ensure bug reports are detailed and actionable for Developers.
• Analyze and reproduce complex software defects escalated by internal Support Project Specialists.
• Participate in the first deployment and beta testing by assisting the Support Department in managing the customer release testing program.
• Analyze support trends and forward recommendations to the Development Manager for action.

We're Looking For Someone Who

• Has a minimum of three years of experience in a senior quality assurance position, a senior technical support position, or related experience.
• Holds a post-secondary degree, diploma, or certificate program in a related field (Preferred).
• Has knowledge and experience of software development methodologies, including Software Development Life Cycle (SDLC).
• Conversant in databases and SQL queries.
• Experience working in Agile/Scrum development and testing environments (Preferred).
• Test Automation experience (Preferred).
• Is a proven team player with a proactive attitude, able to partner with cross-functional teams, support peers, and contribute positively to overall testing objectives.
• Obtains the ability to effectively estimate and contribute to business and technology solutions.
• Has strong analytical, project management and problem-solving skills.
• Exceptional analytical, cross-functional communication, teamwork, and technical troubleshooting skills.
• Has a keen attention to detail and the ability to multitask and react quickly to changing priorities.
• Has excellent typing and professional writing skills.
• Can lead small groups to complete assigned projects.
• Is available to work a flexible schedule, and has and maintains reliable transportation.

Salary Range

$60,000 - 70,000 annually

Working Arrangements

We offer flexible work arrangements to support a healthy work-life balance. This role offers a Hybrid working model, with 2 days per week required in the office.

Remote Employment Requirements

• A dedicated, quiet workspace with a desk and chair, free from distractions during working hours.
• Reliable high-speed internet.
• Essential technology includes a computer, webcam, and a headset with a built-in microphone.

Join The SpeedLine Team!

Submit your resume and cover letter (PDF Format) via Careers or Indeed.

Eligibility

All applicants must be eligible to work in Canada. Please note: Visa sponsorship is not available at this time.

Explore Our Culture

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• Watch our Working at SpeedLine!

SpeedLine Solutions is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.

We appreciate your interest. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Company events
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off

Application question(s):

• Do you hold Canadian citizenship, permanent resident status, or a valid open work permit? If yes, please list which one is applicable. (Please note: Failure to answer this question could result in disqualification from the application.)
• Are you able to reliably commute to our office in Abbotsford, BC? (Please note: Failure to answer this question could result in disqualification from the application.)
• Do you have experience with Bug Tracking and Test Management tools? If yes, please list the tools you are proficient in. (Please note: Failure to answer this question could result in disqualification from the application.)

Experience:

• senior quality assurance or senior technical support: 3 years (required)
• automation test: 1 year (preferred)

Work Location: Hybrid remote in Abbotsford, BC