Remote Customer Support jobs

Job Overview
We are seeking a highly organized and professional Receptionist/Administrator/Dispatcher to join our team. Applicant must live in the Calgary area as this is not a solely remote position. This role is vital in ensuring smooth daily operations, providing excellent customer service, and managing administrative tasks efficiently. The ideal candidate will possess strong office skills, be detail-oriented, and capable of multitasking in a fast-paced environment. Experience in construction is a plus, along with proficiency in various office software and systems.

Duties

• Greet visitors and clients promptly and professionally at the front desk
• Manage multi-line phone systems, screen calls, and direct inquiries appropriately
• Schedule appointments and coordinate dispatching for service teams or staff
• Perform data entry using software such as QuickBooks, and Google Workspace
• Maintain accurate filing systems, both electronic and paper-based
• Handle administrative tasks including proofreading documents, organizing files, and managing correspondence
• Provide exceptional customer support by addressing inquiries and resolving issues efficiently

Skills

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Experience with QuickBooks or similar bookkeeping software
• Excellent computer skills with the ability to learn new systems quickly
• Prior clerical experience in an office environment preferred
• Exceptional organizational skills with attention to detail
• Effective phone etiquette and customer service skills for front desk interactions
• Ability to perform data entry accurately with a high typing speed and proofreading ability
• Experience handling multi-line phone systems and scheduling dispatches efficiently
• Knowledge of medical or dental office procedures is advantageous but not required
• Strong organizational skills to manage multiple priorities simultaneously

This position offers an engaging work environment where professionalism, efficiency, and excellent communication are valued. The successful candidate will play a key role in supporting daily operations while providing outstanding service to clients and team members alike.

Pay: $24.00-$30.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Experience:

• Administrative: 2 years (required)

Language:

• English (required)

Work Location: Hybrid remote in Foothills, AB