Remote Customer Support Technician jobs

Help Desk Technician

Location: Revelstoke, BC Canada (in-office)

Full Time Employment (35 hours per week)

About Cronometer:

Cronometer is dedicated to empowering people to make informed decisions about their health and wellness through technology. Based in beautiful Revelstoke, we value teamwork, curiosity, and a passion for the outdoors.

Job Summary:

As a Help Desk Technician, you'll be the primary point of contact for staff experiencing technical issues. You'll diagnose and resolve computer, software, and network problems, while supporting staff and helping ensure a secure, efficient, and positive work environment.

Key Responsibilities:

• Provide first-line support for staff by identifying, troubleshooting, and resolving hardware, software, and network issues.

• Communicate with users to understand and document technical problems, both in person and electronically.

• Research and implement solutions using technical resources and documentation.

• Guide and train users on new technologies, systems, and best practices.

• Support day-to-day business systems, user account management (including Office 365), and device provisioning (MacOS, Windows, phones).

• Manage phone and mobile device setup, and maintain up-to-date inventory records.

• Document common issues and solutions to contribute to a knowledge base.

• Assist with IT security policy compliance and ongoing improvement of IT processes.

• Collaborate with colleagues to improve internal systems and workflows.

• Occasionally provide guidance or support to other technical team members.

Qualifications & Skills:

• Minimum 2 years of experience in IT support, help desk, or similar roles.

• Strong troubleshooting skills for both hardware and software problems.

• Experience with user account management (including Office 365 administration) and device setup.

• Excellent communication, interpersonal, and customer service skills.

• Organized, self-motivated, and able to prioritize multiple requests.

• Commitment to IT security and data privacy best practices.

• Eligible to work in Canada.

Must Have:

• Hands-on experience managing and supporting Jamf for Apple device administration.

• Solid background with Unifi networking—setup, troubleshooting, and ongoing management.

• Strong familiarity with Office 365 user administration and support.

• Direct experience with Microsoft Entra for identity and access management.

• Proven ability to administer AWS cloud environments.

• Practical experience deploying and managing infrastructure using Terraform.

Nice to Have:

• Experience with monitoring tools such as Datadog or New Relic.

• Familiarity with other cloud platforms or mobile device management tools.

• Knowledge of scripting languages (Perl, Bash) or Linux administration.

• Experience supporting ISO audit processes.

• Previous experience with remote support tools (e.g., TeamViewer, VNC).

Employment Requirements:

• Degree or Certificate in a computer-related field.

• Eligible to work in Canada.

Compensation & Benefits:

• Salary: $65,000–$70,000 per year, based on experience.

• Summer and winter performance bonuses.

• Company-provided laptop and phone.

• Extended health and dental benefits plan.

• Flexible work hours.

• Modern office amenities: snacks, drinks, lounge area, sit/stand desks, and more.

How to Apply: Send us your resume and a short cover letter telling us why your interested.

Job Type: Full-time

Pay: $65,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee stock purchase plan
• Extended health care
• Flexible schedule
• Paid time off
• RRSP match
• Vision care

Work Location: In person