Remote Customer Support Technician jobs

KTI Utility Services Inc. (KUS) is excited to announce that we are growing! If you’re an individual with a passion for customer service, with experience working in a call center, and is looking to be a part of exciting upcoming projects, apply now!

The Call Center Representative reports to the Call Center Manager working both at home and in our Calgary head office! Collaborating with various KUS projects, the representative handles both inbound and outbound calls to assist customers with scheduling appointments for water, electric, and gas meter changes. This role demands excellent communication skills, the ability to multitask independently, effective time management, attention to detail for accurate data entry, adaptability in a fast-paced setting, and strong organizational skills.

What’s in it for you?

• Salary: $41,000 annually
• Full-time employment, with a growing organization
• Hybrid role – both work from home and in our Calgary Head Office
• Call Centre Hours of Operation: Monday to Friday 6am-8pm MT; Saturday 6am-6pm MT
• Contract for 4yrs, with a possibility of permanent
• Company issued laptop/technology
• 1 week in office training period

What would your day look like as a call center associate with KUS?

• Handle incoming calls and make outbound calls to offer support to callers
• Assist callers to book, reschedule, and cancel appointments for our infield technicians
• Troubleshoot issues with missed appointments, provide solutions and escalate appropriately as needed
• Maintain a thorough understanding of each project requirements
• Stay updated on policy changes to provide accurate information for customers
• Work closely with other departments to ensure customer needs are met
• Participate in team meetings and training sessions to enhance service quality and knowledge
• Provide insight into trends, problems, and potential solutions to aid in call center growth
• Any other duties which may be assigned to you from time to time by your manager

Who is our ideal candidate?

• Post secondary degree with at least 1 year of call center experience
• A person with excellent interpersonal skills, the ability to multitask, adaptability, and a strong capacity to thrive in dynamic environment
• A people-person who likes interacting with others and can work independently

What would take your candidacy to the next level?

• Extensive call center experience
• Comfortable with MS Windows, and MS Office capabilities (Excel, Word, PowerPoint, MS Project)
• Previous experience in the utilities industry

KTI Utility Services Inc. is an equal opportunity employer that thrives on a diverse, barrier-free, and inclusive environment welcoming applications from all.

As part of our recruitment process, we employ artificial intelligence to evaluate applicants for this role. All candidates are assessed fairly based on their qualifications and relevant skills.

*This job posting is for an existing vacancy*

Pay: $41,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• RRSP match

Application question(s):

• Are you comfortable working in a hybrid setting (work from home and in office)?
• Do you have experience in the utilities industry? If yes, please note here.

Experience:

• Call center: 1 year (required)

Work Location: Hybrid remote in Chestermere, AB