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Customer Service Specialist - AI Health Care Technology
BookJane
Toronto, ON
•
Hybrid work
From $50,000 a year
Full-time
Apply now

Job details

From $50,000 a year
Paid time off, Dental care, Employee assistance program, Disability insurance, Commuter benefits, Casual dress, Extended health care, Work from home
Full-time
Hybrid work in Toronto, ON

Full job description

Overview

We are seeking a dedicated Customer Service Specialist to support our AI-driven healthcare technology solutions. This role involves providing exceptional technical support and customer service to healthcare providers and clients utilizing our innovative platform. The ideal candidate will possess strong IT support skills, excellent communication abilities, and a passion for improving healthcare through technology. This position offers an engaging environment where you can contribute to cutting-edge health tech while developing your technical expertise.

Responsibilities

  • Act as the first point of contact for customer inquiries related to our AI healthcare platform, ensuring timely and effective resolution of issues
  • Provide technical support across various operating systems including Windows, macOS, and Linux
  • Troubleshoot software issues such as connectivity problems, software bugs, and hardware malfunctions
  • Assist users with network configurations, including LAN, VPN, firewall settings, and operating system integrations
  • Use ServiceNow, Jira, and BMC Remedy to log, track, and manage support tickets efficiently
  • Support desktop environments by resolving hardware and software problems related to computer hardware and peripherals
  • Guide clients through the use of our platform’s features via help desk channels while maintaining high customer satisfaction standards
  • Collaborate with engineering teams to escalate complex issues involving network connectivity or security protocols
  • Maintain a thorough understanding of our products’ technical aspects to provide accurate assistance and documentation

Skills

  • Strong knowledge of computer networking concepts including LAN, VPN, firewalls, and operating systems (Windows, macOS, Linux)
  • Experience with IT support tools such as ServiceNow, Jira, BMC Remedy for ticket management
  • Proficiency in troubleshooting software issues related to desktop support and hardware components
  • Familiarity with Microsoft Office Suite and common productivity tools used in technical environments
  • Ability to communicate complex technical information clearly and effectively to non-technical users
  • Knowledge of help desk best practices with a focus on delivering excellent customer service
  • Understanding of security protocols relevant to healthcare technology environments
  • Experience supporting healthcare or medical software is a plus but not required

This role is integral in ensuring our clients receive reliable technical assistance while contributing to advancements in AI healthcare solutions. We value proactive problem-solving skills combined with excellent communication to foster positive client relationships.

Pay: From $50,000.00 per year

Benefits:

  • Casual dress
  • Commuter benefits
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Paid time off
  • Work from home

Work Location: Hybrid remote in Toronto, ON

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