Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This role is an in‑office position based at our Wolfedale location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

OPERATIONS & SAFETY (GO & UP) ONLY

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:

• Competitive Pension Plan

• Employee learning & development programs and reimbursement

• Recognition of prior Public Service for Vacation Entitlement

• Employee Assistance and Wellness Benefit Programs

• Parental Leave top-up, lactations accommodation and childcare partnerships

• Menopause Policy

• Employee Resource Groups
  

Our Station Services – Facilities Maintenance Operations Office is seeking a Regional Station Manager to manage and provide operational leadership and oversight to facility management standards, asset management planning and processes, seamless integration of newly built Station infrastructure into Operations, and state of good repair requirements for Station Facilities, ensuring facilities deliver on customer experience and operational objectives.

What will I be doing?

• As the Stations Facilities Operating Owner, plans, directs and manages the customer experience and/or maintenance operations of GO / UP at over 50 facilities across a region which includes rail stations, bus terminals, Park N Ride lots, corporate offices, s, and maintenance facilities, ensuring delivery of customer service and satisfaction, safety, quality and operational integrity and state of good repair requirements.

• Provides operational & maintenance support associated with the new and enhanced facility infrastructure as well as decommissioning of existing facilities infrastructure.

• Represents Stations Services as a key client/stakeholder at multiple cross-functional/Divisional committees to establish standards and in-construction service levels for all elements of Stations facilities operations & maintenance, and customer service levels.

• Advocates for continuous improvement to customer satisfaction and develop partnerships with internal stakeholders and delivery groups.

• Directs operations’ contributions and inputs into the Facilities Asset Management Plan, capital budget and subsequent state of good repair (SOGR) program ensuring corporate assets meet and follow established SOGR standards, asset management policies and ensuring value for money and assets reach their anticipated service life.

• Directs the delivery of stations' state of good maintenance and capital work programs.

• Leads the development of yearly and ongoing asset registers, data, key performance measures and action plans.

• Provide strategic oversight and continuity to ensure requirements for Stations; directs business readiness and process reengineering.

• Manages and directs staff and consultants engaged in project teams.

• Leads, coaches, and mentors’ direct reports’ project activities (e.g., scope, budget, schedule, quality, risk, safety, etc.); delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; monitors the achievement of performance objectives; develops and implements action plans, KPI’s and tactics to address performance gaps.

• Develop and lead the maintenance service contract scope through the internal commercial process.

• Completion of a degree in Business Administration Property Management, or Building Science, or Engineering, or Red Seal trade Certification, or a combination of education, training and experience deemed equivalent.

• Comprehensive knowledge and experience around regulatory Codes, Standards and industry best practices

• Demonstrate progressive experience leading a large group of technical staff and/or managing large operating agreements, preferably in the facility management and/or public transit sector.

• Knowledge of Human Resources legislation (e.g., Employment Standards Act, Occupational Health & Safety Act, etc.) including experience in the application of collective agreement provisions.

• Knowledge of Contract Law, Construction Lien Act, the Occupational Health and Safety Act, Environmental Assessment Act, the requirements of the Professional Engineers Act and related Codes.

• Comprehensive knowledge and experience with project management principles and practices, including scope, budget, and schedule controls.

• Knowledge of theories, principles and practices of engineering and architectural design and construction programs within and around operating facilities, standards, and procedures.

• Experience with vendor management.

• Interpersonal and oral/written/presentation skills to develop and implement strategic plans, alternative procurement processes and review designs.
  

What Skills and Qualifications Do I Need?

• Completion of a degree in Business Administration Property Management, or Building Science, or Engineering, or Red Seal trade Certification, or a combination of education, training and experience deemed equivalent.

• Comprehensive knowledge and experience around regulatory Codes, Standards and industry best practices

• Demonstrate progressive experience leading a large group of technical staff and/or managing large operating agreements, preferably in the facility management and/or public transit sector.

• Knowledge of Human Resources legislation (e.g., Employment Standards Act, Occupational Health & Safety Act, etc.) including experience in the application of collective agreement provisions.

• Knowledge of Contract Law, Construction Lien Act, the Occupational Health and Safety Act, Environmental Assessment Act, the requirements of the Professional Engineers Act and related Codes.

• Comprehensive knowledge and experience with project management principles and practices, including scope, budget, and schedule controls.

• Knowledge of theories, principles and practices of engineering and architectural design and construction programs within and around operating facilities, standards, and procedures.

• Experience with vendor management.

• Interpersonal and oral/written/presentation skills to develop and implement strategic plans, alternative procurement processes and review designs.
  

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experience each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com .

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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