Reconciliation Specialist jobs in Toronto, ON

Accounts Receivable Specialist

Department: Finance

Location: Toronto, ON

Reports To: AR Collections Manager

Employment Type: Full-Time | In-Person | On-Site

About a.p.i Alarm Inc.

Founded in 1983, a.p.i Alarm Inc. is North America’s largest privately owned and operated full-service security solutions and alarm monitoring company. With more than 40 years of industry experience, we deliver reliable, customized security and monitoring services to residential, commercial, and institutional clients across Canada and the United States. Our ULC-certified monitoring station and prestigious Five Diamond Certification demonstrate our commitment to operational excellence, innovation, and exceptional customer service. At a.p.i Alarm, we are dedicated to protecting what matters most while fostering a culture of professionalism, collaboration, and continuous improvement.

Position Summary

The Accounts Receivable Specialist is a results-oriented professional responsible for managing customer accounts, achieving collection targets, and ensuring the timely recovery of outstanding receivables. This role plays a critical part in maintaining healthy cash flow, reducing delinquency rates, and supporting the organization's financial objectives.

As a key member of the Finance team, the successful candidate will manage a high volume of customer interactions through phone, email, and written correspondence while delivering outstanding customer service. The Accounts Receivable Specialist will work closely with customers and internal departments to resolve account issues, investigate discrepancies, negotiate payment arrangements, and maintain accurate account records.

The ideal candidate is highly organized, customer-focused, and skilled at balancing strong collection practices with relationship management. Success in this role requires excellent communication, negotiation, problem-solving, and time-management abilities, as well as a commitment to delivering a positive customer experience.

Key Responsibilities

• Meet or exceed monthly collection targets and key performance indicators (KPIs).
• Manage a portfolio of customer accounts and proactively follow up on outstanding balances.
• Contact customers via phone, email, and written correspondence to collect overdue payments and resolve delinquent accounts.
• Negotiate and establish payment arrangements while maintaining positive customer relationships.
• Maintain detailed, accurate, and up-to-date records of collection activities within the accounting and ERP systems.
• Review aging reports and initiate appropriate collection actions to minimize outstanding receivables.
• Respond professionally and promptly to customer inquiries regarding invoices, statements, account balances, and payment history.
• Investigate and resolve billing discrepancies, disputed charges, and payment issues in collaboration with internal stakeholders.
• Perform customer account reconciliations to ensure account accuracy.
• Collaborate with Customer Service, Sales, and Billing teams to address account concerns and recommend solutions, including service suspension when appropriate.
• Prepare and maintain collection, aging, and accounts receivable reports as required.
• Ensure compliance with company policies, procedures, and applicable collection regulations.
• Deliver exceptional customer service while maintaining a professional and firm approach to collections.
• Support additional accounts receivable and finance-related duties as assigned.

Qualifications

• Minimum of 2 years of experience in Accounts Receivable, Collections, or Customer Service, preferably in a high-volume environment.
• Demonstrated success in consistently meeting or exceeding collection targets and performance objectives.
• Strong communication, negotiation, and interpersonal skills with the ability to build and maintain positive customer relationships.
• Professional, courteous, and confident when managing challenging collection conversations.
• Excellent problem-solving and analytical skills with the ability to investigate and resolve billing and payment discrepancies.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to prioritize tasks, manage multiple deadlines, and work effectively in a fast-paced environment.
• Self-motivated with the ability to work independently while collaborating cross-functionally with Accounting, Customer Service, Billing, and Sales teams.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel; experience with ERP or accounting systems is considered an asset.
• Diploma or Certificate in Accounting, Finance, Business Administration, or a related field is preferred.

Salary: CAD 45K – 50K

Why Join a.p.i Alarm?

Join a respected Canadian industry leader with over 40 years of proven success.

Work in a collaborative and supportive team environment.

Opportunities for professional development and career advancement.

Competitive compensation and comprehensive benefits package.

Make a meaningful impact by contributing to a company dedicated to protecting homes, businesses, and communities across North America.

h diligent account management.

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Vision care

Work Location: In person