The Waring House Restaurant & Inn, located at 395 County Road 1 in Picton, is seeking a friendly, easygoing individual to join its Front Desk team. At the front desk, you will be the first point of contact for all hotel visitors and will be responsible for creating a welcoming first impression.
Duties:
- Greet guests and welcome them to the property
- Answer phone calls and direct calls to appropriate parties
- Address guests' questions and concerns by actively listening and providing them with appropriate information, direction and a professional demeanour
- Book reservations for dining, accommodations, cookery school and special events.
- Accept and sign delivery of letters, packages, etc. and distribute them either in the office or have them sent to their appropriate department.
- Check, sort, and respond to emails in an informative, courteous and professional manner or forward them to the appropriate department.
- Keep the reception area tidy and presentable with restocking of supplies, and light cleaning duties (including dusting and vacuuming)
- Assist guests with minor room issues (TV troubleshooting, extra linens or amenities)
Qualifications:
- Experience as a front desk representative or agent in a relevant position
- Familiarity with the use of office equipment (e.g. fax, printer, etc.)
- Thorough knowledge of customer service
- Knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Strong at multitasking and organizational skills
- Strong problem-solving skills
- The Ability to work in a fast-paced environment is a requirement
- Must be available to work various shifts, including days, evenings, weekends and holidays
- Previous experience in the hotel industry is an asset, but not a requirement
Job Types: Part-time, Permanent, Seasonal, Contract
Additional pay:
Benefits:
- On-site parking
- Discounted/Free food and beverages on shift
Flexible language requirement:
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Ability to commute/relocate:
- Picton, ON: reliably commute or plan to relocate before starting work
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Pay: $18.00 per hour
Work Location: In person