Job Description: Front Desk Agent
Department: Rooms
Reports to: Front Desk Manager
Pay structure: Hourly
Other compensation: Upselling incentive, level 3 benefits
Overview:
Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations and directions to ensure a satisfactory response.
Primary tasks:
- Check-ins, check-outs and reservations
- Preparations and follow-up to ensure all guest needs are exceeded or met
- Address service or facility problems with the appropriate departments and work towards a resolution
- Answer the general phone line assisting callers in whatever way necessary
- Works alongside the valet team and housekeeping to ensure all guests have a phenomenal stay at the hotel
Qualifications:
Relevant education and work experience will definitely contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.
Must be SMARTSERVE certified.
The Royal Hotel as an employer:
Property
We strive to create an environment in which every employee feels safe and supported, providing the opportunity to be happy at work. In leading by example, we embody thoughtful and attentive service along with respectful behaviour towards everyone we encounter.
Community
We understand that our success rests on those who support and surround us. We see The Royal Hotel as part of an ecosystem of experiences, products and people that are contributing to the same vision for Prince Edward County.
Planet
We recognize that the behaviour of a few should not devastate the world of many. We see value in setting up systems and procuring products that take environmental, social and financial costs all into consideration.
Work remotely
Job Type: Part-time
Pay: $18.00-$21.00 per hour
Expected hours: 16.0 – 40.0 per week
Ability to commute/relocate:
- Picton, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Hotel Front Desk: 2 years (required)
- Customer service: 2 years (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)
Work Location: In person