Receptionist jobs in Kitchener, ON

We are looking for a dependable, friendly and organized person to join our team at Dentistry in Waterloo.

Dental reception involves more than answering phones and booking appointments. We need someone who can keep track of what's going on, think on their feet when problems come up, and recognize what needs to be done without having to be reminded all the time.

The right person will be comfortable working in a busy environment, communicating with patients and helping the rest of the team. We are also looking for someone who is willing to learn, accepts feedback and is always looking for ways to improve.

What the job involves

• Greeting patients and making sure they feel welcome when they arrive.
• Answering phone calls, emails and questions from patients.
• Booking and confirming appointments, handling cancellations and keeping the schedule organized.
• Coordinating appointments and helping the team stay on track throughout the day.
• Processing dental insurance claims, handling payments and assisting with billing inquiries.
• Updating patient information and keeping records accurate.
• Explaining appointment details, account balances and other administrative information to patients.
• Keeping up with daily tasks and helping coworkers when needed.
• Dealing with unexpected scheduling issues and other day-to-day problems in a calm and practical way.
• Looking for ways to make daily routines more efficient and improve how the office operates.

What we're looking for

• Previous experience working at the front desk of a dental office.
• Experience with Dentrix Practice Management Software.
• A good understanding of dental terminology, common procedures and dental insurance.
• Strong organizational skills and attention to detail.
• Good communication skills and the ability to interact comfortably with different types of patients.
• The ability to manage competing priorities and stay calm when things get busy.
• Good judgment, critical-thinking skills and the ability to work through problems instead of waiting for someone else to provide every answer.
• Someone who takes initiative. If you see something that needs to be done, you take care of it rather than waiting to be asked.
• Dependability and accountability. You follow through on your responsibilities and let the team know when something needs attention.
• A willingness to learn new things, accept constructive feedback and find better ways of doing things.

A bit about our office

We are a modern dental practice with a small, close-knit team. Everyone plays a part in keeping the office running well, and we rely on each other throughout the day.

We want someone who will fit in with the team, treat patients well and take pride in their work. Being friendly is important, but so is being able to think independently, stay productive and use good judgment when the dentist or office manager is busy.

We don't expect someone to know everything right away, but we do expect them to make an effort, learn from experience and take responsibility for their work.

Why work with us?

• Friendly, supportive coworkers.
• A modern office with up-to-date dental technology.
• Opportunities to learn and build your skills.
• A team that values good communication, reliability and a positive patient experience.

How to apply

If this sounds like the kind of workplace you'd enjoy, send us your resume and a short cover letter telling us a little about yourself and what you would bring to our team.

We appreciate everyone who takes the time to apply. Only candidates selected for an interview will be contacted.

Pay: $20.00-$30.00 per hour

Expected hours: 32.0 – 35.0 per week

Benefits:

• Dental care

Work Location: In person