Real Estate Operations Manager jobs

THE POSITION

Reporting to the VP of Property Management, the successful candidate will fill the full-time position of General Manager of Cottonwood Centre located in Chilliwack, British Columbia (hereinafter “Cottonwood”). This position will be responsible for the overall operation and financial management, staffing, and marketing of Cottonwood, which is a community oriented shopping centre serving the Chilliwack market in the Frase Valley. Your specific responsibilities will include the following:

• Developing strong interpersonal relationships with our property owner clients, tenants, and service contractors at Cottonwood;
• Managing the day to day operations and maintenance of Cottonwood including maintaining current service contracts for maintenance, HVAC, janitorial, and security contractors;
• Overseeing all property administrative functions and delivering sound financial management of Cottonwood, including timely rent collections and reporting;
• Coordinating the annual marketing program and marketing budget for Cottonwood and delivering annual increases in sales per square foot and increases in overall foot traffic at Cottonwood;
• Maintaining all tenant percent rent tracking and coordinating percent rent invoicing with accounting team;
• Managing all aspects of the site administration office;
• Hiring, supervising, and overseeing the employment by Shon Group of all administrative and operations staff required for the successful management and operation of Cottonwood;
• Preparation (with accounting team) of annual operating expense, revenue, and capital budgets;
• Preparation (with accounting team) of monthly and quarterly property investment reports to owners;
• Organizing and managing tenant improvement and building capital projects;
• Managing and assisting with specialty leasing and tenant lease renewals as requested by Shon Group;
• Assisting with the leasing of vacant spaces and cooperating with listing brokers and tenant showing requests;
• Coordinating tenant move-in and move-outs;
• Managing tenant retention programs and seasonal promotion programs for Cottonwood;
• Maintaining tenant records including insurance COIs and emergency contact information; and
• Working closely with our building operations team to maintain our service excellence standards.

SUCCESSFUL QUALITIES

• A dedicated “customer first” attitude and/or related experience in the service industry;
• A friendly, approachable and pleasant demeanor;
• Strong financial and analytical skills and ability to understand, read, and interpret financial statements including income statements, balance sheets, variance reports, and cash flow statements;
• Strong written and oral communication skills;
• Strong personnel management skills;
• Strong marketing and advertising background relating to retail businesses and shopping centres;
• You are a self-starter and have the ability to work both independently and in a collaborative, team oriented environment;
• Exceptional organizational skills, ability to multi-task, and meet deadlines;
• A passion for change and innovation to assist us in making our processes and services more efficient, including the adoption of AI where applicable;
• You are a people person and know how to manage conflict resolution and difficult situations with poise.

BASIC QUALIFICATIONS

• Current BCFSA Rental Property Management license or must complete the required course and exam within the first year of employment. Company will reimburse tuition upon successful completion.
• Minimum five (5) years of experience in the property management industry combined with a passion for commercial real estate and eagerness to learn.
• Minimum three (3) years experience in the management of enclosed retail shopping centres or a retail focused portfolio.
• High school graduation and a College diploma in a related field.
• Strong technical and software experience with Office applications and other property management software such as Yardi, Angus, and Keyscan.
• General knowledge of property management practices and commercial leases.
• Good knowledge and ability to read financial statements.

WHAT WE OFFER?

• Competitive salary ($130,000 to $150,000 depending on experience) & annual bonus;
• A generous work/life balance starting with 3 weeks paid vacation, 3 paid personal days per annum, and 8 sick days per annum. Flexible work schedule from home & office;
• Company benefit plan including medical, dental, life insurance, and LT disability;
• Company RSP matching plan;
• Opportunity to earn fee commissions on project management services and leasing.

WHY SHON GROUP?

Shon Group Realty Advisors is a boutique real estate company that provides custom tailored property management, asset management, and development management services with an unparalleled diligence for select clients in the Lower Mainland area of Vancouver, BC. The company has been in business since 1954 and currently manages a portfolio of commercial properties including one of downtown Vancouver’s most iconic high rise office buildings, Cathedral Place at 925 West Georgia Street. We offer a close knit, family oriented environment where everyone enjoys coming to work and is committed to the company’s success. We are a values based company where everyone in the organization is dedicated to providing exemplary service and striving to be the best at what we do. Learn more by visiting our website at www.shongroup.com

Job Types: Full-time, Permanent

Pay: $130,000.00-$150,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Experience:

• Property Management: 2 years (preferred)

Work Location: In person