Radiology Medical Receptionist jobs

About Beam Radiology

Beam Radiology is a physician-led, community-based diagnostic imaging and specialty care organization committed to compassionate patient care and service excellence for our referring practitioners. Our patients always come first.

We are an expanding diagnostic imaging practice located in Calgary, Alberta, offering a comprehensive range of imaging and specialty care services. Our team of radiologists, physicians, technologists, sonographers, nurses, and operational professionals work collaboratively to provide an exceptional patient experience and support positive healthcare outcomes.

Driven by clarity of vision and strong values, Beam Radiology focuses on clinical excellence, collaboration, operational innovation, and meaningful career growth opportunities for our team members.

The Opportunity

Beam Radiology is seeking a highly organized and detail-oriented WCB & Physician Operations Coordinator to join our growing team.

The WCB & Physicians Coordinator provides centralized coordination for Workers’ Compensation Board (WCB) services and physician operational workflows. The role supports timely access to care, accurate approvals and billing readiness, contractual service requirements, physician workflow coordination, and clear communication among patients, WCB representatives, physicians, booking, reception, clinical systems, billing, and diagnostic imaging operations.

Key Responsibilities

1. WCB Referral, Approval & Booking Coordination

• Review and manage WCB referrals requiring pre-approval, including follow-up with WCB case managers and other authorized contacts.
• Coordinate WCB appointments from referral intake through vetting, approval, booking, and required follow-up.
• Maintain the information required to support WCB processing, including claim number, date of injury, approved body part(s), and case manager contact information.
• Monitor WCB work queues and vetted lists, and follow up on referrals that require action, rebooking, or escalation.
• Document patient-requested delays, unsuccessful contact attempts, and other exceptions that may affect contractual timelines or payment.
• Act as the primary operational resource for WCB-related booking and workflow questions.

2. WCB Contract & Service-Level Administration

• Coordinate workflows supporting Beam’s WCB diagnostic imaging and pain management/injection arrangements.
• Monitor time-sensitive WCB cases and work with booking, modality teams, and physicians to support contracted turnaround requirements.
• Confirm that WCB studies are appropriately identified, prioritized, documented, and directed to the correct bill payer.
• Track approvals and communicate authorization status to booking, reception, and clinical teams.
• Coordinate required post-procedure documentation and follow-up for WCB injection services.
• Escalate capacity, approval, documentation, or service-level risks to the appropriate operational leader.

3. WCB Billing & Documentation Support

• Validate WCB claim and approval information to support accurate billing
• Assist with invoicing, payment tracking, and reconciliation activities
• Collaborate with Billing and Finance teams to resolve claim issues and discrepancies
• Maintain organized, accurate, and audit-ready records

4. Physician Workflow Coordination

• Coordinate physician workflow activities, including report assignment, coverage support, and specialty routing
• Monitor physician workload and identify potential turnaround or capacity concerns
• Support operational changes related to vacations, onboarding, and temporary physician coverage
• Collaborate with physician scheduling, clinical systems, and diagnostic imaging leadership
• Maintain physician reference information and operational resources
• Assist with physician billing and workflow-related administrative inquiries

5. Communication, Escalation & Process Improvement

• Act as a liaison between WCB representatives, physicians, patients, and internal teams
• Provide guidance on WCB processes and workflow requirements
• Identify opportunities to improve efficiency, documentation, and operational processes
• Develop and maintain workflow resources, job aids, and tracking tools
• Participate in operational meetings and follow through on action items
• Ensure compliance with privacy, quality, safety, and documentation standards

6. Decision Making & Escalation

• Apply established WCB contract criteria and internal workflows to routine approvals, bookings, and documentation requirements.
• Prioritize time-sensitive WCB cases and coordinate operational follow-up across teams.
• Escalate unclear eligibility, contractual interpretation, financial exposure, clinical questions, unresolved capacity constraints, or exceptions outside established processes.
• Do not independently make clinical decisions, modify physician scope, or approve exceptions with material contractual or financial impact.

Qualifications & Requirements

Preferred Qualifications

• Post-secondary education in health administration, business administration, medical office administration, or a related field is preferred.
• Experience in diagnostic imaging, healthcare administration, WCB coordination, physician administration, booking, billing, or clinical systems is preferred.
• Working knowledge of patient scheduling, referral management, medical documentation, privacy requirements, and healthcare billing workflows.
• Proficiency with Microsoft 365 and electronic scheduling, RIS/EMR, or comparable healthcare information systems.
• Equivalent combinations of education and relevant experience may be considered.

Key Skills

• Highly organized, accurate, and able to manage competing priorities and time-sensitive work.
• Strong judgment and awareness of when operational issues require escalation.
• Clear, professional communication with patients, physicians, external partners, and internal teams.
• Ability to coordinate across departments without losing accountability for follow-up.
• Strong attention to detail in approvals, patient records, billing information, and workflow tracking.
• Comfort working independently in a role that relies on specialized process knowledge.
• Service-oriented, practical, and collaborative approach to problem solving.

Work Schedule & Environment

• Position Type: Full-time
• Schedule: Monday to Friday, 8-hour shifts, with flexibility to work occasional evenings and Saturdays based on clinic needs
• Location: In-person at Beam Radiology clinics across Calgary

Key Working Relationships

Internal: Clinical Systems Manager; Director and Manager of Diagnostic Imaging; physician scheduler; radiologists and physician leaders; booking and reception; modality managers and supervisors; Billing, Finance, IT, and QMS.

External: WCB representatives and case managers; patients; referring providers and clinics; approved external partners.

Success Measures

• WCB referrals and approvals are actioned accurately and within required timelines.
• Contracted cases are booked, completed, reported, and returned within applicable service expectations.
• WCB billing is supported by complete and accurate claim, approval, and documentation information.
• Physician workflow issues are identified early, communicated clearly, and resolved or escalated promptly.
• Internal teams have current, practical guidance and know when to involve the coordinator.
• Role knowledge, workflows, and trackers are sufficiently documented to support continuity and backup coverage.

Role Boundaries

This position coordinates and administers operational workflows. Clinical decisions remain with authorized clinical professionals. Contractual, financial, human resources, or policy exceptions must be escalated to the appropriate leader.

Compensation & Total Rewards

Beam Radiology offers a competitive and thoughtfully designed total rewards program, which may include:

• Recruitment referral bonus program
• Competitive wages aligned with the AHS published pay scale
• Comprehensive health, dental, disability, and extended health benefits (eligibility dependent on employment status)
• Health and Wellness Spending Accounts
• RRSP program with employer matching
• Paid time off (Vacation & Sick)
• Uniform reimbursement
• Continuing education courses and professional development incentives
• Employee assistance and wellness support programs
• Free on-site parking
• Relocation assistance (where applicable)
• Company events and team-building activities

Why Join Beam Radiology?

• Be part of a growing and innovative healthcare organization
• Work alongside experienced physicians and multidisciplinary healthcare teams
• Enjoy a collaborative, supportive, and patient-focused culture
• Contribute to meaningful work that improves patient access and care
• Benefit from ongoing learning and professional development opportunities
• Help shape operational excellence within a leading diagnostic imaging organization

Equity, Diversity & Inclusion

Beam Radiology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and equitable workplace.

Accommodations are available throughout the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs.

How to Apply

Please submit your resume careers@beamradiology.com

We thank all applicants for their interest. Only those selected for further consideration will be contacted.

Work Location: In person