Quest Support Services jobs

Heritage Family Services provides therapeutic residential care for children and youth. Our philosophy is rooted in the OnePerson Paradigm and guided by the Six Principles of CARE (Children And Residential Experiences). Staff are supported through structured training, regular supervision, and a skilled Service Team.

Applications will be reviewed as received. Only candidates selected for next steps will be contacted.

At a glance

• Starting wages: $19.37–$23.01/hour + Quest program premium

• Rotations: 4 on/2 off or 3 on/3 off

• Orientation is paid. Most training is paid.

• Training provided: CARE, TCI, safeTALK

Positions available & starting wages

Full-Time:

• Child Care Worker — $20.64/hour

• Awake Night Child Care Worker — $19.37/hour

• Team Lead — $23.01/hour

Casual:

• Casual Child Care Worker — $20.64/hour

Additional premium applies for employees working in our Quest programs.

Scheduling

• Quest Programs: 4 on / 2 off (8-hour shifts)

• Team Lead Roles: 3 on / 3 off (12-hour shifts)

• Child Care Worker Roles: 3 on / 3 off (8-hour shifts)

• Lacombe Program, Child Care Worker: 3 on / 3 off rotation (Mon–Fri 8-hour shifts; Sat/Sun 12-hour shifts)

• Awake Roles: 3 on / 3 off (12-hour shifts)

Casual shifts are offered based on operational needs and your availability.

Required qualifications

• 18 years of age or older

• Diploma/Degree in a related field OR High School + 2 years direct care experience

• Current Standard First Aid with CPR/AED Level C (Alberta-approved provider)

• Ability to work rotating shifts

• Ability to safely participate in crisis intervention and behaviour support strategies, as trained and required.

• Team Lead / Live-In Team Lead preferred qualifications: Two-year diploma in a Human Services field and three (3) years of relevant experience supporting children and/or youth. Equivalent combinations of education and experience will be considered.

Benefits (Full-Time)

• Health and dental

• Short-term and long-term disability

• Vacation and sick time

• RRSP program

All employees have access to the Employee Assistance Program (EAP).

Apply with

• Resume

• Role(s) applying for and availability

• Cover letter (optional)

Mandatory Requirements:

If you are selected as the successful candidate, you will be required to provide the following documents as a condition of employment upon receiving the job offer

A Criminal Record Check (with Vulnerable Sector) that is dated within the last 6 months

A Child Intervention Check that is dated within the last 6 months

Proof of eligibility to work in Canada

Class 5 Alberta Government Issued Driver’s License for 3 or more years in Canada

A Driver's Abstract that is dated within the last 6 months

Copy of education listed in resume.

*Please note that given the nature of our work, proficiency in both spoken and written English is required.

Land Acknowledgement

Heritage Family Services acknowledges that we live, work, and play on the traditional Indigenous territories represented by Treaties 6 and 7. We acknowledge the many First Nations, Métis, and Inuit footsteps that have marked these lands for centuries and whose presence today continue to influence and enrich the world we now share.

Privacy Notice (Alberta PIPA – Access Outside Canada)

Heritage Family Services uses a Canadian-based service provider to support recruitment and onboarding activities. This provider may employ or contract individuals located outside Canada to assist with these services. As a result, personal information submitted during the recruitment process may be accessed from outside Canada and may be subject to the laws of the jurisdiction where it is accessed. By submitting your resume and application, you are authorizing Heritage Family Services and its service provider (including individuals located outside Canada) to review your resume for recruitment screening purposes. If you are selected to move forward based on resume review, a written consent form will be provided and must be signed before any pre-screening questions, interviews, or onboarding activities occur. Pre-screen questions will not be collected unless written consent is provided. If you have questions about this notice, please contact Heritage Family Services Human Resources at hr@heritagefamilyservices.com prior to submitting your application.

Job Types: Full-time, Casual

Pay: $19.37-$23.01 per hour

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person