Program Delivery Manager jobs

AML Properties is a leading professional property management, investment, and development company focused on acquiring and managing properties in Winnipeg and Toronto. Multi-family residential apartments are our core portfolio focus. Delivering outstanding results has led to our long-standing reputation as a trusted investment company and management partner over the past 40 years.

We are looking for a Program Manager who will be the primary contact for our new development properties. This role is for someone who is driven by outcomes and does not need a list of tasks to know what needs to get done.

NOTE: This role is in Winnipeg and not in Toronto.

Role Purpose

The Program Manager is the central point of coordination and accountability for a portfolio of strategic residential properties.

The role exists to ensure that every aspect of property operations is progressing as intended, issues are identified early, stakeholders remain informed, and commitments are delivered on time and at a high standard.

The Program Manager is not accountable for establishing the financial objectives of the property but is accountable for ensuring operational activities support those objectives.

The role is outcome-focused and requires the individual to continually ask:

“What must happen today to move the property forward?”

rather than

“What tasks have been assigned to me?”

The Program Manager serves as the primary point person for Owners, Developers, and internal teams, ensuring that nothing falls through the cracks.

Primary Accountability

To ensure that all operational, tenant, and facility activities for the assigned properties are executed effectively, issues are proactively managed, stakeholders are informed, and the property consistently delivers on its objectives.

Success is measured not by the number of activities performed, but by the outcomes achieved:

• Residents experience a professionally managed community.
• Developers and Owners have confidence that commitments are being met.
• Operational issues are identified and resolved before they become problems.
• Projects and initiatives progress on schedule.
• Internal teams remain aligned and accountable.
• The property maintains the standards expected of a premium residential development.

Key Responsibilities

1. Property Coordination

Provide end-to-end coordination of all operational activities related to the property.

Ensure:

• Priorities are clear and actively progressing.
• Operational issues are identified early.
• Internal teams are aligned.
• Commitments are followed through to completion.
• Escalations occur promptly when required.

The Program Manager owns the coordination of work, even when others perform the work.

2. Resident Experience

Ensure residents receive an exceptional experience that reflects the quality and reputation of the property.

This includes:

• Maintaining high standards of communication.
• Ensuring resident concerns are resolved promptly.
• Coordinating effective onboarding of new residents.
• Anticipating issues before they impact residents.
• Promoting a sense of community and professionalism.

Success is measured by resident confidence and satisfaction, not by the volume of interactions.

3. Developer and Owner Relations

Act as the primary operational contact for Developers and Owners.

Ensure:

• Communication is timely, accurate, and proactive.
• Concerns are acknowledged and addressed quickly.
• Decisions are supported by clear information.
• Commitments are tracked and fulfilled.
• Trust and confidence are continuously strengthened.

The Program Manager represents AML Properties and is expected to build long-term relationships founded on responsiveness and reliability.

4. Facility and Service Coordination

Coordinate all maintenance, repair, warranty, and service activities to ensure the property performs as intended.

Ensure:

• Issues are identified quickly.
• Appropriate resources are engaged.
• Service providers remain accountable.
• Work is completed to the expected standard.
• Warranty obligations are tracked and enforced where applicable.

The Program Manager is accountable for the outcome, regardless of who performs the work.

5. Issue and Risk Management

Anticipate, identify, and manage risks before they impact residents, operations, or stakeholder relationships.

This includes:

• Escalating concerns early.
• Monitoring trends and recurring issues.
• Coordinating corrective actions.
• Maintaining clear documentation.
• Ensuring lessons learned are incorporated into future practices.

The expectation is not perfection.

The expectation is that problems are surfaced early and managed decisively.

Qualifications

• Bachelors degree or quivalent.
• 5 - 7 years experience demonstrating multi-task management and leadership.
• Very strong English communication skills.
• Exceptionally organized.
• Above average critical thinking.
• Ability to work collaboratively across operational, facilities, and vendor teams.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office, Microsoft Project, and Microsoft Teams.

This is a very high profile role in which you will be interacting with tenants, operational staff, senior leadership, and property owners and developers. You must be able to demonstrate excellent professionalism.

This position is located in Winnipeg, MB. Candidates outside of Winnipeg will be responsible for relocating at your cost to Winnipeg.

Three references will be required.

We sincerely appreciate all applicants; however, only those selected for an interview will be contacted.

Pay: $60,000.00-$75,000.00 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Vision care

Education:

• Bachelor's Degree (required)

Work Location: In person