Production Application Support Specialist jobs

Position Summary

The Field Process Specialist provides field-based process supervision, technical guidance, training, analytical support, and operational assistance for Tenova technologies deployed at customer facilities, pilot plants, and project sites.

The role acts as the field extension of Tenova Process Engineering, supporting customer operating teams during commissioning, start-up, pilot campaigns, performance testing, process optimization, and early commercial operation.

The Field Process Specialist works closely with customer operators, supervisors, engineers, and Tenova project teams to ensure that Tenova technologies are understood and operated in accordance with recommended process practices.

The role is primarily supervisory and advisory in nature. The Field Process Specialist observes process operation, provides technical direction and recommendations, trains and coaches customer personnel, analyzes operating data, identifies process trends and improvement opportunities, and prepares technical reports and operating practices.

Customer personnel remain responsible for the direct physical operation and control of the customer's plant and equipment, unless otherwise specifically defined by contract and applicable local requirements.

About Us

TGI is part of a global organization that supplies advanced technologies, products, and services to the metal and mining industries. As a world leader in providing advanced process control technologies, TGI focuses on improving energy efficiency in combustion intensive processes by using its proprietary extractive & optical sensor technology developed in co-operation with its strategic partners.

Responsibilities

Field Process Supervision and Technical Guidance

• Provide on-site process supervision and technical guidance during commissioning, start-up, pilot campaigns, performance testing, and regular operation.
• Observe customer operators and provide guidance on operating sequences, process parameters, material additions, sampling, inspections, start-up, and shutdown activities.
• Monitor operating conditions and recommend adjustments when performance deviates from Tenova requirements.
• Support troubleshooting together with Tenova engineering teams and customer personnel.
• Help transition new technologies from commissioning into stable customer operation.

Process Monitoring and Data Analysis

• Collect, review, and analyze process and operating data.
• Monitor key process parameters, production performance, quality, material consumption, energy consumption, and relevant KPIs.
• Identify trends, deviations, and opportunities for process improvement.
• Compare actual performance against design values, targets, and recommended operating ranges.
• Prepare calculations, charts, trends, and summaries to support technical decisions.
• Communicate conclusions and recommendations to Tenova and customer teams.

Operating Practices and Technical Documentation

• Prepare and maintain process-related operating documentation.
• Translate engineering requirements into clear practical guidance for customer personnel.
• Develop or update:
• Standard Operating Procedures
• Operating practices
• Start-up and shutdown procedures
• Operator instructions and checklists
• Troubleshooting guides
• Sampling and inspection procedures
• Training materials
• Field and commissioning reports
• Document lessons learned, process issues, and recommended improvements.

Customer Training and Operator Support

• Train and coach customer operators, supervisors, engineers, and technical personnel.
• Explain Tenova process principles, operating requirements, limitations, and equipment behaviour.
• Provide field-based and classroom training as required.
• Observe operator activities and provide technical feedback and corrective guidance.
• Help customer personnel develop the capability to operate the technology safely and independently.
• Support preparation of training manuals and operator qualification materials.

Pilot Plant and Technology Development Support

• Support preparation and execution of pilot campaigns and technology demonstrations.
• Assist Process Engineering with test plans, operating sequences, and target conditions.
• Supervise and guide personnel carrying out pilot operations.
• Coordinate data collection, sampling, measurements, and laboratory activities.
• Record significant process events and observations.
• Support evaluation of test results and identification of improvement opportunities.
• Participate in lessons-learned reviews and technology scale-up activities.

Reporting and Communication

• Prepare clear daily, weekly, commissioning, campaign, and technical field reports.
• Summarize operating conditions, results, issues, deviations, and recommended actions.
• Communicate effectively with operators, engineers, supervisors, project teams, and customer representatives.
• Participate in internal and customer meetings.
• Escalate significant technical, operational, or safety concerns.
• Maintain effective communication between customer operations and Tenova engineering teams.

Health, Safety and Environment

• Perform all activities in accordance with Tenova and customer HSE requirements.
• Promote safe operating practices through observation, guidance, and training.
• Participate in field risk assessments, pre-job meetings, and safety reviews.
• Identify unsafe conditions and communicate concerns to the appropriate personnel.
• Support development and improvement of safe operating practices.

The Field Process Specialist provides technical guidance and supervision. Responsibility for the direct operation of customer facilities remains with the customer's authorized personnel.

Education

Preferred qualifications include:

• College Diploma or Advanced Diploma in Chemical, Mechanical, Metallurgical, Process, or Materials Engineering Technology, or a related discipline;

or

• Equivalent technical education combined with relevant industrial experience.

A university degree in Chemical, Mechanical, Metallurgical, Materials, or Process Engineering may also be considered.

Experience

Preferred:

• 4+ years of relevant industrial experience in process operations, commissioning, pilot plants, production support, or field service.
• Experience supporting industrial operators and providing technical guidance in an operating environment.
• Experience in commissioning, start-up, process optimization, or performance testing is an asset.
• Customer-facing and international field experience are considered strong assets.

Relevant industry experience may include steelmaking, metallurgy, pyrometallurgy, furnaces, electrolysis, metals production, mining, chemical processing, pilot plants, or heavy industry.

Technical Skills

The successful candidate should demonstrate:

• Strong understanding of industrial process operations.
• Ability to read process flow diagrams, P&IDs, equipment layouts, and operating documentation.
• Ability to interpret instrumentation and process data.
• Strong Microsoft Excel skills for calculations, trending, and analysis.
• Ability to identify process trends and draw practical conclusions.
• General understanding of process control, automation, and industrial instrumentation.
• Strong technical writing and reporting skills.
• Ability to prepare clear procedures, operating practices, and training materials.
• Experience with historians, PLC/HMI systems, Power BI, Python, databases, or similar tools is considered an asset.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• RRSP match
• Vision care

Application question(s):

• Will you be able to reliably commute to Mississauga office?

Experience:

• process operations: 3 years (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: Hybrid remote in Mississauga, ON L5R 3K6