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    • The QA Associate ensures compliance with GMP standards, established procedures, documentation accuracy, product quality, and regulatory requirements.
    • Identify and report adverse events (AEs) and product complaints in accordance with program, regulatory, and company requirements.
    • Diploma or Degree in Nursing.
    • Monitor various products on a regular basis ensuring adherence to corporate quality standards and specification.
    • Reports to: Quality Assurance Manager.
    • Investigate internal quality issues and external customer complaints.
    • Perform production line quality inspections, product testing, and verification activities.
    • Work closely with production staff in the areas of sanitation, hygiene, product quality, GMPs and related necessary training.
    • Food & Safety Quality Level: 1.
    • Audit the current quality processes.
    • Administer the nonconforming product policy and procedure.
    • Ensure all quality records are completed according to procedure.
    • Perform root cause analysis for product defects and customer complaints.
    • Lead quality assurance and quality control activities across manufacturing, powder…
    • Foresee potential product related issues that could result in customer complaints and recommend actions to mitigate customer dissatisfaction.
    • Assist the quality manager with customer requests and updating supplier records Reporting and following up on nonconformities, supplier complaints, and customer…
    • Conduct directed product investigations (micro complaint or process-related).
    • Manage data for results and product release in SAP.
    • Serve as the primary quality contact for customer quality matters and customer-specific quality requirements.
    • CNC machining or precision manufacturing quality:…
    • Drive Customer Quality & Risk Management – Manage customer complaints, field quality issues, root cause investigations (8D/A3/FRPS), CAPA effectiveness, MRB…
    • Sets direction on core quality objectives.
    • Serves as quality contact with external customers.
    • Minimum 5 years in the quality management system.
    • Assist in maintenance of quality forms;
    • Assist in maintenance of quality forms;
    • Respond to complaints from clients and customers;
    • Assist in food safety audits;
    • Supporting investigations of customer complaints and internal feedback to develop effective corrective actions.
    • Vacation entitlement in the first year.
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Career Resources:

Quality Assurance Associate
TJP Labs Inc.
Pickering, ON
$23–$25 an hour
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$23–$25 an hour

Job type

Permanent
Full-time

Shift and schedule

Weekends as needed
Day shift
Holidays
On call

Benefits

Pulled from the full job description
Vision care
Dental care
On-site parking

Full job description

The QA Associate ensures compliance with GMP standards, established procedures, documentation accuracy, product quality, and regulatory requirements. The role involves close collaboration with production and warehouse teams to maintain control over materials, batch records, retains, and documentation while ensuring operational readiness for audits and inspections.

Responsibilities:

· Maintain an active QA presence on the line, ensuring compliance with GMP, company SOPs, and Health Canada regulations.

· Perform and document line clearances before batch start-up, product, or flavour changeovers.

· Conduct continuous in-process checks (e.g., pouch weight, seal integrity, count accuracy) and record findings in real time.

· Quantify and document rejects and yield losses and reconcile them with batch records.

· Immediately report any deviations, mix-ups, or nonconformances and assist in preliminary impact assessments.

· Ensure all batch records are accurately filled out in real time and signed by responsible personnel.

· Control issuance and reconciliation of batch records, labels, and QA-controlled documents.

· Verify and approve production labels prior to use, ensuring correct product strength and flavor identification.

· Log and maintain retain samples, ensuring proper labelling, storage, documentation, and chain of custody.

· Ensure correct material status (e.g., QA hold, released) and traceability during dispensing and production.

· Receive incoming raw materials; verify identity, label integrity, documentation, and match with Certificates of Analysis (CoA).

· Enforce GMP and hygiene practices on the floor; ensure personnel follow gowning, cleaning, and behavior protocols.

· Support audit readiness and inspection requirements; participate in internal inspections and ensure production areas remain audit ready.

· Identify potential compliance risks or procedural gaps and report them to QA management.

· Assist in investigating deviations, OOS results, and customer complaints related to production or packaging operations.

· Contribute to continuous improvement initiatives and risk mitigation actions across QA and production.

· Perform other quality-related tasks as assigned by QA management.

Additional Requirements:

· Must be legally eligible to work in Canada.

· Flexible availability: able to work various shifts (days, nights, weekends, holidays) and be on-call when required, in accordance with Ontario’s Employment Standards Act (ESA).

· Willing to rotate across shifts as business needs require.

· Must have a valid driver’s license and access to a reliable vehicle for travel between sites.

· Detail-oriented, accountable, able to work independently, and responsive in a fast-paced production environment.

· Adheres to all health and safety practices under the Occupational Health and Safety Act (OHSA).

Physical and Environmental Conditions:

· Must be able to work in continental shifts.

· This role requires standing and walking for extended periods on the production floor.

· Tolerant of strong flavour/odor environments and comfortable wearing respirators and other PPE for full shift durations.

· Employee must be capable of lifting materials up to 20 kg.

· Production areas may operate at varying noise levels; hearing protection is provided when required.

· Work is performed in temperature-controlled environments with frequent interaction between production and warehouse areas.

Qualifications:

· Bachelor’s degree or diploma in Science, Pharmacy, or a related field.

· 1–2 years of experience in a GMP-regulated environment (pharmaceutical or nutraceutical).

· Working knowledge of GMP, GDP, and quality systems (deviation, CAPA, change control).

· Strong analytical and critical thinking skills.

· Good communication skills, both written and verbal.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Job Types: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Benefits:

  • Dental care
  • On-site parking
  • Vision care

Education:

  • Bachelor's Degree (required)

Experience:

  • Pharmaceutical manufacturing: 1 year (preferred)

Work Location: In person

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