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Post Office jobs in Toronto, ON

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    • The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external…
    • This is a full-time position, scheduled weekdays from 8:30 AM to 6:30 PM and alternating Saturdays from 10:00 AM to 3:00 PM, with the possibility of on-call…
    • To provide prompt and superior customer service at the retail postal outlet.
    • Maintain excellent customer service and checkout area.
  • View similar jobs with this employer
    • To provide prompt and superior customer service at the retail postal outlet.
    • Maintain excellent customer service and checkout area.
    • Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug…
    • The Unit Manager is responsible for leading daily operations within the terminal to ensure safe, efficient, and on-time service delivery.
    • The Control System Specialist reports to the Regional Maintenance Manager and is responsible to optimize the efficiency and reliability of MHE control systems.
    • The Ops Coordinator Security Control Tower acts as operational lead that is responsible for evaluating and stabilizing all discrepancies within the physical…
    • This role supports Purolator’s national team, with a focus on Express and Freight asset coordination and direct customer support.
  • View similar jobs with this employer
    • Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug…
    • Knowledge of Microsoft office: Word, Excel, Power Point.
    • The work schedule will vary based on business needs, so the successful candidate must be comfortable…
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Job Post Details

Ops Support Rep Shipment Resolution - job post

Purolator Inc
3.5 out of 5 stars
62 Vulcan Street, Etobicoke, ON
$21.56 an hour

Job details

Pay

  • $21.56 an hour

Location

62 Vulcan Street, Etobicoke, ON

Full job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.


Shift: Sunday: 9:00am to 5:00pm , Friday: 8:00am to 4:00pm (15 hours/week)

Pay Rate: $21.56/hour

Location: 62 Vulcan Street, Etobicoke, ON


Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

  • Prep outbound freight
  • Data entry of inbound return shipments
  • Preparation of manifest
  • Check-in Check-out procedure
  • Returns process and Beacon Entry
  • Liason with US and Canada customs
  • Contact customers or colleagues to obtain and enter package information or resolve delivery issues
  • Scan, sort, and reorganize undelivered freight and process freight damages
  • Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
  • Inspect damaged packages
  • Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
  • Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Experience

  • 3 months experience in customer service
  • Ability to effectively communicate both written and verbally
  • Knowledge of all operational procedures product and services
  • Must exhibit strong customer service skills
  • Ability to lift 70lbs
  • Team player
  • PC literate with data entry skills
  • Excellent organizational skills and ability to prioritize work and meet deadlines
Skills
Operations Management
Operations Planning
Operations Procedures
Shipping and Receiving Operations

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 370 - International
Working Conditions: Warehouse Environment; Office Environment

Posting Number: 69150

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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