Popeyes jobs in Ontario

Overview

We are seeking a motivated and experienced Shift Leader/Key Holder to oversee daily store operations, ensure excellent customer service, and lead a dynamic retail team. This role is vital in maintaining store standards, managing staff, and supporting overall business growth. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a solid background in retail management. Bilingual skills and experience in sales management are highly valued to enhance customer engagement and team coordination.

Responsibilities

• Lead and supervise daily store activities, ensuring smooth operations during assigned shifts
• Assist in recruiting, training, and developing team members to meet performance standards
• Manage cash handling, POS transactions, and bookkeeping duties accurately
• Oversee merchandising, pricing strategies, and inventory purchasing to optimize sales
• Ensure exceptional customer service by addressing concerns promptly and professionally
• Coordinate marketing efforts and promotional activities to increase store visibility
• Supervise staff scheduling, delegating tasks effectively to meet operational needs
• Enforce store policies, health & safety regulations, and loss prevention measures
• Support store management with budgeting, sales analysis, and sales management initiatives
• Conduct interviews and participate in hiring processes for new team members
• Maintain organizational efficiency through time management and administrative oversight

Requirements

• Proven supervisory or team management experience in retail or similar environment
• Strong leadership skills with the ability to motivate and develop staff
• Excellent communication skills; bilingual or multilingual abilities are a plus
• Proficiency in POS systems, cash handling, bookkeeping, and basic math skills
• Experience with merchandising, pricing strategies, marketing, and sales management
• Ability to handle customer inquiries with professionalism via phone etiquette and interpersonal skills
• Skilled in recruiting, training & development, and interviewing new employees
• Organizational skills with attention to detail in administrative tasks such as payroll and budgeting
• Demonstrated ability to manage time effectively in a fast-paced setting
• Knowledge of retail sales techniques, store management principles, and supervisory best practices

This position offers an opportunity to grow within a vibrant retail environment while leading a dedicated team committed to excellence.

Pay: $18.00-$21.00 per hour

Work Location: In person