Phone Repair jobs in Edmonton, AB

Fireweed Heavy Truck & Equipment Repairs Ltd. Is an independent diesel repair shop. We offer a comprehensive range of repair services for all makes and models of heavy trucks, trailers, and equipment. We are dedicated to delivering quality repair solutions and also provide 24/7 mobile repair services to meet the needs of our customers. Located in Edmonton, AB, we take pride in being a reliable partner for commercial vehicle maintenance and repair.

We are seeking a highly organized and customer-focused Service Coordinator to support our growing service department. This role serves as a key point of contact for customers and internal teams, helping ensure a seamless and professional experience throughout the repair lifecycle.

This is a fast-paced, high-volume role that requires strong multitasking skills, the ability to shift between tasks quickly, and real-time problem-solving. The successful candidate will work closely with the service manager, shop/ field technicians, parts and service personnel to manage the service requests while maintaining a high standard of customer service.

Key Responsibilities

Customer Communication

• Respond promptly to customer inquiries by phone or email regarding service requests and scheduled service dates.
• Create and manage service orders within the service management system to ensure timely response and visibility for internal teams.
• Share relevant customer insights with internal teams to support future interactions and service improvements.
• Communicate basic product information and troubleshooting support over the phone when appropriate.

Scheduling

• Schedule and manage service orders and ensure regular updates are provided to customers.
• Communicate with shop and field technicians throughout the day to monitor progress and adjust schedules as needed.
• Prioritize and expedite urgent service requests when required.
• Collaborate with coworkers to adjust shop capacity based on changing service demands.

Administration

• Ensure service orders contain sufficient detail for technicians to complete service efficiently.
• Review service history to determine warranty eligibility where applicable.
• Maintain and close open work orders on a timely basis.
• Prepare completed work orders for invoicing.
• Organize and maintain documentation such as emails, photos, and service notes for easy reference.
• Contribute to continuous improvement by capturing and sharing customer feedback and service insights.

Qualifications

Experience

• Minimum 2 years of experience in a high-volume service coordinator/advisor/writer role.
• Heavy Truck or equipment experience preferred
• Automotive experience will be considered

Skills & Competencies

• Strong communication skills and consistent follow-through with internal teams and customers
• Commitment to a high level of customer service
• Excellent organizational and time management skills
• High attention to detail and accuracy
• Ability to resolve customer concerns with a solution-focused mindset
• Strong multitasking ability to manage competing priorities in a fast-paced environment
• Proven ability in Customer Service, ensuring a positive client experience and addressing inquiries and concerns promptly
• Previous experience in a similar role
• First-hand knowledge of the automotive or heavy equipment repair industry is an asset.
• Proficiency in basic computer applications
• Experience using Fullbay Maintenance is an asset

Pay: $24.00-$26.00 per hour

Benefits:

• Extended health care
• On-site parking
• Paid time off

Experience:

• Service: 2 years (required)

Work Location: In person