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    • Work collaboratively with colleagues to resolve any issue in a timely, effective and professional manner.
    • Customer Service & Online Channel Specialist*.
    • Basic understanding of dog behavior and health needs; previous experience in pet care is a plus.
    • Assist with feeding, watering, and administering medications as…
    • View all Pet Care Montreal jobs - Montréal jobs - Pet Sitter jobs in Montréal, QC
    • Salary Search: Chiens Garderie Dog Care Attendant for Hotel Permanent, Weekday 2pm to 7pm salaries in Montréal, QC
    • Excellent communication skills, both verbal and written, with a professional phone etiquette.
    • 7am to 3pm or from 1pm to 9pm mondays thru Friday.
    • Follow Pawsome protocols for pet care and safety.
    • Provide loving, attentive pet sitting and dog walking services for clients.
    • Passion for providing exceptional care and building trust with pet families.
    • Follow each pet's feeding, exercise, medication, and care routines.
    • Minimum 1 ans d’expérience en toilettage.
    • Professionnel(le), ponctuel(le) et autonome.
    • À l’aise avec différentes races et différents tempéraments.
    • Nous offrons aussi un potentiel d’association dans le futur.
    • Nous sommes une petite équipe conviviale qui valorise une approche pratique de la médecine et nous…
    • Execute targeted cold calling strategies to generate leads and drive business growth; meet minimum weekly demo bookings.
    • That's why we provide enhanced health benefits, an RRSP/DPSP savings plan, and generous paid time off—plus paid parental leave and pet benefits.
    • The General Production Worker is responsible for supporting the safe, efficient, and high-quality packaging of pet treats.
    • Nous recherchons des vendeur(se) disponible du lundi au vendredi, 20 heures par semaine.
    • Salaire à discuter selon l’expérience.
    • Must be able to lift 30 lbs.
    • Client Connection: Assist pet owners with grooming advice and product recommendations over a latte.
    • Artistic Grooming: Bathe, dry, brush, and trim pets (fur…
    • I'm looking for an experienced groomer with an entrepreneurial mindest who wants to build and lead a premium grooming education business in the Greater Montreal…
    • Trimming and clipping hair/fur using professional grooming techniques.
    • Full‑time or Part‑Time ,* Flexible Schedule and Guaranteed Clients.
    • Provide friendly and professional support to pet parents through phone, email, text, and other communication channels.
    • Des assurances santé, dentaire, vision.
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Job Post Details

Customer Service & Online Channel Specialist - job post

Dog e Lites Inc.
5579 Rue Paré, Mont-royal, QC
$28–$35 an hour - Full-time

Job details

Pay

  • $28–$35 an hour

Job type

  • Full-time

Location

5579 Rue Paré, Mont-royal, QC

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Employee assistance program
  • Casual dress
  • Extended health care
  • Flexible schedule
  • On-site parking

Full job description

JOB DESCRIPTION

Customer Service & Online Channel Specialist

Dog e Lites Inc.

POSITION OVERVIEW

Dog e Lites Inc. is an exciting and rapidly growing pet fashion powerhouse. Based in Montreal, the principal objective of this position is to direct and support all online and customer service activities for its key brands GF Pet® and Brave Bark®, as well as all other Dog e Lites Inc. & private label brands.

We are looking for a passionate, efficient and dedicated Customer Service & Online Channel Specialist, who would like to grow with us, loves challenges and is ready to deliver an exceptional client experience.

JOB RESPONSIBILITIES

“Whether you think you can, or think you can’t -- you’re right.”

Online Channel Management (75%)

· Delight our clients! Provide prompt and courteous management of all online consumer inquiries, issues and returns/exchanges, whether through the Shopify platform, through social media or by email.

· Manage the process of order fulfillment from order reception through to customer delivery, by effectively directing dedicated pick & pack personnel (when applicable) and coordinating with transport and warehouse experts. Craft and implement procedures to minimize errors, maximize efficiency, and adapt to increasing scale of orders. When volume dictates, this position also participates in pick & pack in order to ensure responsive order fulfillment and avoid back-logs.

· Plan, manage and organize available Inventory and provide projections to management.

· Ensure shipping costs are closely managed and minimized without sacrificing delivery.

· Analyse trends and make recommendations to improve, simplify or streamline processes as well as seize new opportunities.

· Ensure online customer feedback is channelled to the appropriate department and responded to promptly and appropriately.

· Champion, respond to and support social media posts, campaigns, promotions and other marketing initiatives whether executed in-house or third party.

Wholesale Customer Service and Sales Support (20%)

· Respond to customer inquiries regarding products and orders, by email or telephone.

· Follow up & verify client PO’s and prepare Client Sales Order Confirmations, confirm delivery dates and ensure all parties are informed of client requirements.

· Work collaboratively with colleagues to resolve any issue in a timely, effective and professional manner. Always act in the bet interest of the company.

· Assist in completing client specific setup & logistics sheets as required.

· Manage EDI channel orders for key clients

· Provide Administrative support to management as required.

· Assist with dog photo shoots, product photo shoots, catalogues, marketing descriptions, as required.

Virtual and In-Person Trade Shows & Marketing Campaigns (5%)

· Assist in show planning, booth logistics coordination, sales support activities as required.

· Prepare, print and email all marketing material / price lists and other related administrative tasks as required.

· Merchandise the show booth, promoting and selling to retailers and distributors attending trade shows as required.

SKILLS & ATTRIBUTES REQUIRED

“It’s hard to beat a person who never gives up.”

· Excellent organizational skills. Demonstrated ability to multi-task and prioritize in a perpetually changing context.

· Strong problem solving and analytical skills in a time sensitive, quality oriented and pressured work environment. Accuracy, attention to detail and excellent follow up habits are key competencies for this role.

· Must demonstrate great communication skills and exceptional interpersonal skills, both externally and internally. Polished and enthusiastic. Excellent English (oral & written). French and other languages are a plus.

· Excellent in Excel, Word, Outlook and very comfortable with systems. Basic accounting knowledge is a plus.

· Ability to plan and forecast.

· College or Bachelor's degree preferred, or equivalent experience

· Fashion flair! Apparel & accessories, import and fashion backgrounds are a plus.

· This position reports to owner management and works closely with other key managerial staff as well as related e-commerce staff.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS

Location : This position is based in our head office in Montreal, Canada.

Travel : Occasional travel within Canada, USA and Europe may be required to attend trade shows, provided it is safe to do so.

Dogs! : Must love dogs!! Our company works with dogs. We’re all about dogs. Candidate must be comfortable with all types of dogs in the office and on location.

Security : All prospective employees must pass a background check and provide references.
Salary : Based on experience, plus annual performance bonus.

Job Type: Full-time

Pay: $28.00-$35.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Paid time off

Work Location: In person

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