Pet Stores jobs in Burnaby, BC

Dog Daycare & Boarding Supervisor

Previous supervisory or management experience required

The Dog Patch is looking for a confident, experienced Supervisor who genuinely cares about dogs, people, and creating a positive workplace.

This is a hands-on leadership role. You will work alongside our team while overseeing daily operations, supporting staff, communicating with clients, and ensuring every dog receives safe, compassionate, individualized care.

Our Supervisors are trusted to run the shift when a Manager is not present. The right candidate can make thoughtful decisions, take initiative, handle difficult conversations professionally, and recognize when an issue needs to be escalated.

What You’ll Do

Lead the Team

• Run shift-start meetings and create a clear plan for the day
• Assign responsibilities based on staffing, schedules, workload, and team strengths
• Provide team members with support, direction, coaching, and constructive feedback
• Hold yourself and others accountable to our policies and standards
• Help train and develop Daycare Attendants and Lead Attendants
• Maintain a positive, respectful, and supportive workplace
• Address concerns professionally and communicate important information to Management
• Lead by example and remain calm, focused, and solutions-oriented

Oversee Dog Care and Safety

• Make the health, happiness, and safety of every dog the top priority
• Ensure dog-care plans and safe-handling procedures are followed
• Monitor dogs for changes in health, behaviour, stress, or comfort
• Respond confidently and compassionately to dog-related concerns
• Support team members with dog handling and behaviour
• Ensure incidents and health concerns are documented thoroughly
• Communicate important updates to clients and Management promptly
• Treat every dog as an individual and adjust care based on their needs

Support Clients

• Greet and acknowledge clients warmly and professionally
• Build genuine relationships with clients and their dogs
• Provide clear, accurate updates about daycare visits, boarding stays, introductions, and other services
• Respond to questions, concerns, and feedback with empathy and professionalism
• Recognize when a client may be confused, concerned, or unhappy and involve a Manager when needed
• Ensure additional services and charges are communicated clearly

Manage Daily Operations

• Oversee the flow, priorities, and productivity of each shift
• Ensure daycare, boarding, check-in, and check-out procedures are completed correctly
• Monitor staffing, attendance numbers, bookings, and facility capacity
• Follow up on tasks and make sure important work is completed or properly handed over
• Maintain detailed, accurate records in our communication and pet-care systems
• Ensure the facility remains clean, organized, safe, and properly stocked
• Identify maintenance or inventory concerns and communicate them to Management
• Keep Managers informed without requiring constant direction or supervision

What We’re Looking For Required

• Previous supervisory or management experience
• Strong leadership, delegation, and decision-making skills
• Excellent written and verbal communication
• Strong organization, time-management, and follow-through
• Ability to stay calm and focused in a busy, highly stimulating environment
• Confidence giving and receiving constructive feedback
• Ability to navigate workplace conflict maturely and professionally
• Good judgment and the ability to think beyond the immediate situation
• Willingness to take responsibility, learn, and admit when you may be wrong
• Ability to communicate professionally through email and workplace software
• Reliability, maturity, self-awareness, and a positive attitude
• Genuine compassion for dogs and respect for their individual needs

Strongly Preferred

• Professional dog daycare, boarding, kennel, veterinary, training, or animal-care experience
• Knowledge of dog body language and stress signals
• Experience safely handling dogs with different sizes, temperaments, and behavioural needs
• Familiarity with pet-care or task-management software

You’ll Be Successful in This Role If You

• See what needs to be done and take initiative
• Can lead without needing to be micromanaged
• Think through the possible consequences of a decision
• Gather the full story before reaching a conclusion
• Create a plan, communicate it clearly, document it, and follow up
• Care about the success of the dogs, clients, team, and business
• Understand that leadership includes both supporting people and holding them accountable
• Are comfortable working in situations where the answer is not always black and white
• Bring patience, compassion, professionalism, and consistency to every shift

This is not a desk-only management position. Supervisors work directly with the team, dogs, and clients while keeping the full operation moving successfully.

Compensation

Starting wage is $25/hour, with room for negotiation based on experience.

Only applicants with previous supervisory or management experience will be considered.

Pay: From $25.00 per hour

Benefits:

• Dental care
• Extended health care
• Store discount
• Vision care

Application question(s):

• Tell us a bit about your previous supervisory or management experience:
• Do you have professional dog-care or animal-handling experience?
• Why do you believe you would be a good fit for The Dog Patch?
• What city do you live in?
• How long do you see yourself working here?
• We are located in a rural area where public transit is not available during early and late shift times. How do you plan to commute to and from work?

Work Location: In person