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    • Minimum grade 12 and one year business or medical terminology college course, or an equivalent combination of education and experience.
    • Full medical, dental and vision benefits.
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    • Answering phones, taking telephone messages, managing email.
    • Scheduling- managing patient appointments and health car providers schedule.
    • Previous medical office, healthcare administration or client-facing experience is an asset.
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    • Maintain electronic medical records accurately.
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    • This position is a full-time fixed-term role until October 2027, working 30-40 hours per week.
    • Greet and welcome patients to the clinic, manage patient check-in…
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    • Create a file for each new customer and update existing customer files;
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    • Post-secondary education in office administration (preferably medical) or a combination of experience and relevant education.
    • Job Types: Full-time, Permanent.
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Job Post Details

Medical Office Administrator / Receptionist
Southlake Academic Family Health Team (we are not the hospital)
Newmarket, ON L3Y 2P6
Part-time, Permanent
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Job details

Pay information not provided
Part-time, Permanent
Newmarket, ON L3Y 2P6

Full job description

Organization: Southlake Academic Family Health Team (Note: We are not Southlake Regional Health Centre)

We offer HOOPP Pension Plan

About Us

The Southlake Academic Family Health Team is a leading primary care organization committed to community enrichment through compassionate health care and excellence in education. Our multidisciplinary team provides comprehensive medical services to patients while supporting the training of future health professionals.

We pride ourselves on being an inclusive, respectful, and patient-centered environment that values teamwork, professionalism, and continuous learning.

Position Summary

We are seeking a motivated, energetic, and organized Medical Office Administrator to join our dynamic team. The ideal candidate thrives in a fast-paced clinic environment, excels in communication, and demonstrates genuine care for patients and colleagues alike.

This position is ideal for individuals looking to make a meaningful impact in healthcare while contributing to a supportive, academic medical setting.

Key Responsibilities

As a front-line representative of our clinic, you will play a vital role in ensuring smooth patient flow and operational efficiency. Responsibilities include, but are not limited to:

  • Greeting and assisting patients in person and over the phone with professionalism and empathy.
  • Booking, confirming, and rescheduling appointments using our electronic medical record (EMR) system.
  • Managing incoming and outgoing faxes, scanning documents, and maintaining accurate patient records.
  • Coordinating referrals, specialist appointments, and diagnostic tests.
  • Supporting patient flow and clinic efficiency throughout the day.
  • Handling confidential information in accordance with PHIPA regulations.
  • Communicating effectively with physicians, nurses, residents, and other team members.
  • Performing general administrative tasks such as data entry, filing, and mail handling.
  • Assisting in special projects and process improvements as needed.

Qualifications

  • Previous experience in a medical or clinical environment (not mandatory).
  • Experience using EMR (an asset).
  • Strong computer literacy (Microsoft Office, Outlook, and general digital tools).
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask effectively in a fast-paced, team-oriented environment.
  • Commitment to patient privacy, professionalism, and compassion.

What We Offer

  • A supportive, respectful, and team-oriented workplace
  • Opportunities for professional growth and skill development
  • Meaningful work in an organization that values community and education

Accessibility & Inclusion

Southlake Academic Family Health Team welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Application question(s):

  • What is your salary expectation?

Work Location: In person

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