Patient Support jobs

Our client is seeking a Client Services Representative to join their team. As a Client Services Representative, you will be part of the Customer Support function supporting customers and prospective customers within the sleep apnea / CPAP device space. The ideal candidate will have strong communication, a customer-first mindset, and the ability to work independently while handling inbound and outbound interactions which will align successfully in the organization.

Job Title: Client Services Representative

Location: Remote (100% remote) — Candidates can be located anywhere in Canada. An office is available in Halifax, NS for candidates who prefer onsite work, though onsite work is not required.

Pay Range: CAD $17/hour

Shift: Monday–Friday: 7.5 working hours + paid 30-minute lunch = 8 hours. Multiple shifts may be introduced based on business volume, including potentially earlier and later coverage.

What's the Job?

• Support customers and prospective customers in the sleep apnea / CPAP device space through a blend of inbound and outbound activities, with a current primary focus on patient care.
• Provide patient support and first-line assistance, including checking in on therapy status and adherence information, and helping individuals explore CPAP therapy next steps.
• Handle customer interactions related to patient care and support, including order processing, data entry, and resolving general complaints.
• Identify sales opportunities associated with customer enquiries and collaborate with cross-functional teams to meet service and sales goals.
• Document technical and customer-reported problems in a ticketing/note system and escalate issues to the relevant teams for timely resolution.

What's Needed?

• Minimum 1 year of related experience.
• Strong communication and customer service capabilities, with good computer skills.
• Previous call center / customer service experience (preferred / strong asset).
• Previous remote work experience and comfort working independently in a remote environment (preferred / strong asset).
• Flexibility with potential shift requirements; additional technical capability beyond basic computer skills is an asset but not mandatory.

What's in it for me?

• Urgent opportunity with an immediate start focus—apply now if you can begin as soon as possible.
• Meaningful work supporting customers and patients in the CPAP therapy journey, with a clear focus on patient care.
• Structured Monday–Friday schedule with paid lunch, plus the possibility of additional shifts based on business volume.
• Training and onboarding support for backfill roles ahead of the pilot project launch.
• Clear interview steps including HireVue screening and a 30-minute remote interview.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.