Patient Support Program jobs in Ontario

We are currently recruiting for a Physician Engagement Specialist

Employment: Full-time, permanent

Schedule: Days (some early mornings and evenings will be required on occasion)

FTE: 1.0

Location: CarePoint Health – 2695 North Sheridan Way, Suite 120, Mississauga, ON; Local travel will be required to primary care offices within Mississauga. May also be required to work at other CarePoint Health sites within Mississauga

Salary: $71,808-84,480 per year and a comprehensive benefits package

Who we are?

CarePoint Health (CPH) is a primary care hub consisting of a team of 125 community affiliated physicians and allied health professionals aiming to improve the health and wellness of the Mississauga communities.

CPH’s mission is to deliver exceptional, comprehensive, and innovative team-based care to optimize health and well-being for the people we serve. Our goals are to are to increase patient satisfaction, improve provider work life, improve population health, and reduce health care costs.

At CPH we support patients by connecting them to a coordinated, comprehensive team of health care professionals upon whom they can rely on and work with to achieve their personal health goals. The interprofessional team collaboratively delivers holistic care by addressing patients’ physical health, mental health and social determinants of health.

CPH is also the Network Lead Organization for the Ontario Structured Psychotherapy (OSP) Program in Brampton, Halton and Mississauga. OSP offers adults (18+) in Ontario free, short-term, evidence-based cognitive-behavioural therapy and related services for depression, anxiety, and anxiety-related conditions.

What is this role?

The Physician Engagement Specialist will champion and support all change and improvement processes that enable adoption of improving access to team-based care practices and operations. The Physician Engagement Specialist will work with community primary care providers (primarily physicians), primary care network (PCN) and OHT partners, and our interprofessional care team to develop common goals, effective communication pathways and robust working relationships. The Physician Engagement Specialist will also build relationships with community organizations and support the development of pathways to connect primary care providers and their patients to broader health and community services.

The Physician Engagement Specialist will also work to collect, analyze, and report data and feedback from internal and external stakeholders and support their active engagement in continued practice-based learning, and program improvement. Additionally, the Physician Engagement Specialist will work with off-site providers and care teams to build local communities of practice and identify learning initiatives that will support sustainability of shared cared and promote continued collaboration, integration, and quality improvement in primary care. Lastly, the Physician Engagement Specialist will support the development and execution of primary care communication plans including the development of communication materials to support priorities.

Responsibilities:

Reporting to the Manager of Engagement, your key responsibilities would include:

1. Physician engagement and practice facilitation:

a. Work to recruit physicians to participate in primary care network priorities, including design and implementation of outreach, communications and marketing strategies and materials.

b. Act as a key contact and resource for community primary care providers, including conducting needs and readiness assessments of practices and providing practices with support and resources necessary to begin and sustain implementation leading to improved integration, capacity, and access.

c. Work with providers and care teams to make changes to processes and adopt digital tools to improve effectiveness and efficiency.

d. Provide ongoing assistance to physicians throughout implementation of initiatives aimed at improving access to team-based care programs and services, including identifying eligible patients; referral, communication, and follow-up processes; and related data collection and reporting.

e. Create resources and infrastructure to support a Community of Practice, coordinating community activities and organizing and participating in learning collaboratives.

f. Develop and support a primary care communications plan for physicians, stakeholders, and patients.

2. Project Coordination

a. Coordinate logistics and prepare meeting materials (agendas, presentations, minutes, supporting documents) for key stakeholder meetings including CPH and PCN working groups, committees, and ad-hoc groups.

b. Develop workplans and monitor and report the progress of projects and milestones.

c. Providing detailed updates to internal and external leads and management

d. Organize and track reports, invoices, agreements, and other files for easy access.

3. Community engagement:

a. Build relationships with community health and social service agencies to further strategic goals and plans.

b. Gather information about CPH and broader OHT initiatives to support primary care system improvements.

4. Other duties as may be assigned from time-to-time.

Qualifications:

The right individual would have:

· Undergraduate degree in health sciences, education, communications, marketing or related discipline with a minimum of FIVE (5) years’ work experience, or an equivalent combination of education and experience.

· Strong knowledge and experience with the healthcare system; primary care experience an asset

· Experience with physician and community engagement

· Excellent oral and written communication skills including experience supporting organizational communications.

· Demonstrated experience working with various health system data tools, including EMRs, data extraction software, AI tools, and analytics platforms such as Excel and Power BI, etc.

· Ability to understand and explain data and information in different ways to different stakeholders.

· Strong analytical skills and the ability to recognize the relationship between diverse aspects of the health care system.

· Excellent facilitation, problem solving, decision making and conflict management skills.

· Ability to be flexible and creative and take different approaches to change management.

· Excellent interpersonal skills and the ability to build relationships with health care providers and other stakeholders.

· A valid driver’s license and access to dependable transportation is essential.

· Ability to travel within Mississauga required. Ability to accommodate occasional meetings outside of normal business hours required.

· A satisfactory and current Criminal Background and Vulnerable Sector Screening and proof of immunization required

· Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code

Why CarePoint Health?

• Excellent benefits package and pension plan (HOOPP)
• Four (4) weeks annual paid vacation and three (3) personal/float days
• Professional development days and allowance to support ongoing learning.
• Innovative, collaborative, and supportive team environment
• Work culture that promotes work-life balance and life-long learning
• A community of healthcare professionals on site
• Opportunities for collaboration and leadership and innovative projects

At CPH we are developing and implementing a new model of primary care for the future. Being part of CPH means that you will have the opportunity to contribute to building a patient centered, partnership based and innovative model of care.

Are you ready to join an extraordinary team and do the best work of your life?

CarePoint Health offers employees an excellent benefits package and pension plan (HOOPP). Compensation for the role will be aligned with candidate’s skills and experience and within the budget of CPH.

Application:

Interested candidates are invited to submit a cover letter and resume via email to: Human Resources

Please note, only those candidates selected for an interview will be contacted.

CarePoint Health is committed to equity, diversity, and inclusion in the workplace. We value the diverse backgrounds and lived experiences of our community and strive to build a team that reflects the communities we serve. We strongly encourage applications from all qualified individuals, including Indigenous Peoples, Black and other racialized persons, members of visible minorities, persons with disabilities, and those who identify as 2SLGBTQIA+. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.

Pay: $71,808.00-$84,480.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Do you have experience with physician and community engagement?
• Do you have an undergraduate degree in health sciences, education, communications, marketing or related discipline with a minimum of FIVE (5) years’ work experience, or an equivalent combination of education and experience?

• Do you hold a valid driver’s license and access to dependable transportation?

Work Location: In person