Patient Support Program jobs in Ontario

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond. WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care. At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

POSITION VACANCY: Centralized Scheduling Office

JOB SUMMARY: Schedulers play an important role in working with the Clinical Management team to build employees’ schedules for each program at WRHN in order to provide exceptional care to WRHN patients.

Responsibilities include:

• Collaborates with the Clinical Management team to understand staffing baseline requirements in order to build, modify and maintain employees’ schedules, review and input shift trades and manage vacation requests in WFM (Scheduling software) • Appropriate application of WRHN and unions’ collective agreement language • Accurately updates schedules to reflect employee’s actual time worked • Identifies and communicates opportunities to improve operational efficiency • Participates in and supports projects as needed • Contributes to ensuring there is a safe environment for patients, staff and visitors

QUALIFICATIONS:

• Post-Secondary Community College Diploma or equivalent combination of education and experience is required

• Experience and proficiency using computer software is mandatory

• Minimum 1 year recent comparable experience is required in building, and modifying employees’ schedules in a complex environment, preferably in Health Care

. • Previous working knowledge of collective agreements is preferred

• Efficient data entry skills required • Effective communication, organizational, time management, collaboration and problem solving skills required

• Extreme attention to detail is required

• Ability to work independently and within a team environment required

• WFM (Kronos) experience preferred

Attention UNIFOR Members: Effective June 1, 2013, applications for postings outside a candidate’s home unit/department will not be considered if no résumé has been provided.

EMPLOYEES OF LEGACY GRAND RIVER HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLIATION ELECTRONICALLY USING THE EMPATH SYSTEM. As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.

Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources. International Applicants If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.

WRHN does not use artificial intelligence (AI) to screen, assess, or make hiring decisions regarding applicants during our recruitment and selection process.