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    • Must hold a valid Ontario Class G driver’s licence.
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    • Acquérir et maintenir des connaissances sur les infrastructures locales, y compris les routes, les clients et les réceptacles de livraison.
    • Having a valid G or G2 driver’s license and you own reliable vehicle is mandatory.
    • G or G2 driver’s license and reliable vehicle (required).
    • The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service…
    • les programmes d’études subventionnées – avoir au moins 16 ans (avec le consentement des parents);.
    • Salaire concurrentiel allant de 4 337 $ à 6 413 $ par mois…
    • If you already have a university degree, the CAF will decide if your academic program matches the criteria for this job and may place you directly into the…
    • If you already have a university or college diploma, the CAF will decide if your academic program matches the criteria for this job and may place you directly…
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    • Must possess a valid driver’s license and reliable vehicle;
    • Help implement new vendor-managed agreements (organizing shop supply room, creating labels,…
    • For the Primary Reserve, you may be 16 years old (with parental consent) and must be enrolled as a full-time student;.
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    • For the Primary Reserve, you may be 16 years old (with parental consent) and must be enrolled as a full-time student;.
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Job Post Details

Customer Service Representative - Evenings & Weekends - job post

LodgeLink
4.3 out of 5 stars
Canada
$17–$19 an hour - Part-time, Contract
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $17–$19 an hour

Job type

  • Part-time
  • Contract

Shift and schedule

  • Weekends as needed
  • Evening shift

Location

Canada

Full job description

Customer Service Representative (Temp, Part-time)

Remote, Canada


LodgeLink is looking for a Customer Service Representative to join our Customer Experience Team.

Reporting to the Supervisor, Customer Experience, this is a remote, work-from-home position based in Calgary, Alberta, with occasional travel to our Calgary head office for training, team events, and special meetings.

This is a contract opportunity offering a starting wage of $17–$19 per hour, depending on experience.


Availability Requirements

Selected candidates must be available to attend a mandatory two-week training program from Monday to Friday, 8:30 a.m. – 4:30 p.m. MT.

Following training, shifts will be scheduled during the following operating hours:

  • Weekdays: 3:00 p.m. – 11:00 p.m. MST

  • Weekends: 7:00 a.m. – 11:00 p.m. MST

While we provide advance schedules and strive to accommodate team members' preferences, availability during these hours is essential to support business needs.


About You

You are a customer-focused problem solver who thrives in a fast-paced, team-oriented environment. You build strong relationships, communicate effectively, and remain calm under pressure while delivering exceptional service. You are adaptable, detail-oriented, and passionate about creating positive customer experiences.

Experience in a contact centre, hospitality, travel, or accommodation-related environment is highly valued.


Key Responsibilities

  • Assist customers with reservations, including booking, modifying, cancelling, and account support via phone, email, and chat.

  • Deliver exceptional customer service by leveraging product knowledge and customer support tools.

  • Resolve customer inquiries and issues while creating positive and engaging customer interactions.

  • Communicate effectively with both customers and accommodation suppliers to enhance the overall customer experience.

  • Identify customer needs and provide value-driven solutions by highlighting LodgeLink's products and services.

  • Escalate complex issues as required and identify trends and opportunities to improve the customer experience.

  • Create, review, and publish new property listings on LodgeLink.com, ensuring content is accurate, engaging, brand-aligned, and visually appealing.

  • Contribute to a positive team culture by sharing successes, insights, and best practices.


Qualifications

  • Availability to work shifts between 7:00 a.m. and 11:00 p.m. MT on weekends and between 3:00 pm and 11:00 pm on weeknights (no overnight shifts).

  • Previous experience in the hospitality industry is required.

  • Experience working with reservation systems and customer support platforms; Sabre experience is considered an asset.

  • Exceptional verbal and written communication skills, including the ability to explain processes clearly and create customer-facing content.

  • Strong attention to detail and organizational skills with the ability to manage bookings, tickets, and customer information accurately.

  • Intermediate proficiency with Microsoft Office applications, including Excel.

  • Knowledge of the hospitality, workforce accommodation, or travel industries is considered an asset.


About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.


LodgeLink Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:

  • Building a diverse and inclusive team, supporting career growth and development.

  • Hotel and travel discounts.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com


We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: LodgeLink

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