Bilingual (French/English) Patient Support Representative – Remote Canada
Location: Remote – Canada (Bilingual: Canadian French & English)
Training Start: August 17, 2026 (tentative)
About Us:
TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment, innovation-driven culture, and long-term career opportunities.
Role Overview:
Serve as the first point of contact for patients, clinics, and medical professionals. Manage inquiries, orders, medical deliveries, and logistics. Requires strong medical terminology knowledge, attention to detail, and ability to process complex information. Candidates must have strong technical skills (Microsoft Office, CRM like JDE) and troubleshoot independently.
Key Responsibilities:
- Handle inquiries via phone, email, fax, or online
- Manage patient and clinic orders, documentation, and data entry
- Escalate complex issues appropriately
- Expedite urgent orders and resolve shipment, return, or credit issues
- Process credits/returns, set up new patients, maintain records
- Recover medical equipment from patients exiting programs
- Participate in training and team meetings
Qualifications:
Required:
- Fluency in Canadian French & English both (C2)
- Located in Canada for compliance
- High school diploma
- 4–6 years in customer service, supply chain, or call center
- Strong communication, multitasking, and organizational skills
- Experience with sensitive information and metrics-driven environments
- Microsoft Office & CRM proficiency, independent problem-solving
Preferred:
- Bachelors in Life/Health Sciences or related
- Experience in medical logistics, home health, billing, clinical support
- Remote work experience
Schedule:
Production Hours:
- Operating Hours: 8:00 AM – 6:00 PM Eastern Time, Monday to Friday (covering East, Central, and West regions).
Key Scheduling Details:
- Weekly Hours: Minimum 20–30 hours per week, with the flexibility to work additional hours, up to 40 hours per week.
- Shift Format: Split shifts throughout the day.
Training Information:
- Training Duration: 5–6 weeks (starting August 17, 2026 – tentative).
- 8 Hours/Day – Monday to Friday.
- Expected Training Hours: 9:00 AM – 5:00 PM EST.
- Training is paid.
Training Start Date:
- August 17, 2026 (Tentative)
Technical Requirements:
- Reliable wired broadband internet connection
- Processor (64-bit):
- Intel Core i5 (10th Generation or newer)
- AMD Ryzen 5 4000 Series or newer
- Apple Silicon M1, M2, M3, M4 or newer
- Memory (RAM): Minimum 16 GB
- Operating System: Windows 11 or macOS 26
- Computer age: Maximum 5 years old
- USB headset required
Compensation & Benefits:
- Training: $17 USD/hour (~$23 CAD/hour) | Post-training: $19 USD/hour (~$26 CAD/hour)
- Payments are made monthly in USD
- Freelance cooperation agreement
- Long term project opportunity
- Fully remote, long-term project
- Career growth & development
- Gamification program: earn more, get paid holidays
Pay: $26.00 per hour
Benefits:
- Flexible schedule
- Work from home
Application question(s):
- Are you comfortable working under a freelance agreement and being paid in USD?
- Do you have a Windows 11 (or later) computer with at least 16 GB RAM and a stable wired internet connection available for work?
- Are you available to attend full-time remote training (Monday–Friday, 9:00 AM–5:00 PM EST) starting in July?
Experience:
- customer service (remote or on-site): 4 years (required)
- working with CRM tools (e.g., Salesforce, Zendesk, HubSpot): 1 year (required)
Language:
- both Canadian French and English fluently (required)
Licence/Certification:
- Canadian ID and documentation matching your information? (required)
Location:
Work Location: Remote
