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Part Time Technical Support jobs in Toronto, ON

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    • RIBO licence preferred, but not required for the right technical candidate.
    • We are looking for an experienced Insurance Brokerage Technical CSR / TSR to support…
    • Document all IT support activities and resolutions.
    • Offer remote IT support and coordinate with third-party service providers when needed.
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    • Provide 1st/2nd level Help Desk support.
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    • Benefits depend on employment type (full-time, part-time, contract, etc).
    • Maintain clear documentation of support history, technical objectives, and engagement…
    • Provide technical support for operating systems such as Windows, macOS, and Linux.
    • We are seeking a skilled IT Field Technician to provide on-site technical…
    • Prior co-op, internship, or part-time IT support experience in a professional or technical environment.
    • Provide Tier 1 and 1.5 support for hardware, software,…
    • Act as the on-site bridge between the Capital Markets support team and local Toronto IT support personnel to improve workload sharing and operational synergy.
    • City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
    • City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
    • Resolve Level 1 technical issues & Escalate Level 2 support teams.
    • Strong analytical and technical disposition.
    • Will be supporting employees by Chat and Calls.
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Job Post Details

Insurance Brokerage Technical CSR / TSR – Portal Processing & File Compliance Review - job post

CanTrust Canada Insurance Services
30 Fulton Way, Richmond Hill, ON L4B 1E6
$21–$26 an hour - Permanent, Part-time, Full-time, Contract
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • $21–$26 an hour

Job type

  • Part-time
  • Contract
  • Permanent
  • Full-time

Location

30 Fulton Way, Richmond Hill, ON L4B 1E6

Benefits

Pulled from the full job description

  • Paid time off
  • Casual dress
  • Flexible schedule
  • On-site parking

Full job description

Job Description

We are looking for an experienced Insurance Brokerage Technical CSR / TSR to support our back-office operations.

This is not a sales role. The position is focused on insurer portal work, policy transaction processing, documentation control, and internal file compliance review.

The ideal candidate must have hands-on insurance brokerage experience and understand how brokerage files, insurer portals, policy changes, endorsements, renewals, cancellations, and supporting documents are handled in daily operations.

Main Responsibilities

  • Process policy changes, endorsements, renewals, cancellations, reinstatements, and new business documentation
  • Complete insurer portal transactions accurately, including notes, uploads, forms, and follow-ups
  • Review policy documents, applications, signed forms, invoices, pink slips, certificates, and related paperwork
  • Check files for missing signatures, missing documents, incorrect information, incomplete notes, underwriting issues, and processing errors
  • Follow up with brokers, CSRs, producers, and insurance companies to resolve missing or unclear information
  • Maintain accurate records in the brokerage management system
  • Support internal workflow control, EDI/download follow-up, document filing, and post-issuance review
  • Help ensure brokerage files meet internal procedures, insurer requirements, and compliance standards

Requirements

  • Minimum 1 year of insurance brokerage experience required
  • Experience with insurer portals required
  • Experience with policy changes, endorsements, renewals, cancellations, and document processing required
  • Familiarity with Applied, ARS, Compu-Quote, company portals
  • RIBO licence preferred, but not required for the right technical candidate
  • Strong attention to detail and accuracy
  • Able to follow procedures and complete work in a timely manner
  • Comfortable reviewing documents and identifying missing or incorrect information
  • Good written English communication skills
  • Mandarin or Cantonese is an asset, but not required

Important

This role is best suited for someone who already has real brokerage processing experience. Candidates without insurance brokerage or insurer portal experience may not be suitable for this position.

Benefits

  • Pay based on experience
  • Casual dress
  • On-site parking

Pay: $21.00-$26.00 per hour

Benefits:

  • Casual dress
  • Flexible schedule
  • On-site parking
  • Paid time off

Application question(s):

  • Do you have hands-on experience with insurance company portal work and internal file / underwriting review in a brokerage environment?

Experience:

  • Insurance Brokerage: 1 year (required)

Work Location: In person

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