Job Description: IT End-User Support Technician – Level 2 or Above (French-Speaking)
Experience Required: 2–3+ years of IT support experience
Language Requirement: Fluent French and English
Job Overview
We are seeking an experienced French-speaking IT Support Technician with strong end-user support experience in an office environment. The candidate must have Level 2 (L2) or higher technical support capabilities and be comfortable troubleshooting hardware, software, networking, and desktop-related issues.
Key Responsibilities
- Provide L2 or higher IT support to end users in an office environment.
- Troubleshoot desktops, laptops, printers, peripherals, and software issues.
- Diagnose and resolve Windows OS, connectivity, and network-related problems.
- Provide technical assistance in both French and English.
- Support hardware installations, configurations, replacements, and deployments.
- Escalate complex technical issues when required and maintain proper service documentation.
- Communicate professionally with users and remote support teams.
Required Qualifications
- Minimum 2–3+ years of relevant IT end-user support experience.
- Proven L2 or higher technical troubleshooting skills.
- Fluency in French and English is mandatory.
- Experience supporting users in a corporate or office environment.
- Strong communication, problem-solving, and customer-service skills.
- Availability to work on a contract basis.
Interested candidates are requested to share their updated resumes, highlighting their French proficiency and L2 or higher IT support experience.
Pay: $25.00-$35.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person