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    • Clearly communicate technical findings to both technical and non-technical customers.
    • Service Objects is looking for a technically curious, hands-on problem…
    • View all Service Objects, Inc. jobs - Engineer jobs
    • Salary Search: Technical Support Engineer salaries in Engineer, BC
    • Leave entitlement is pro-rated based on part-time hours.
    • This part-time position also supports the day-to-day operation of our streaming platforms.
    • Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.
    • Minimum of 5-6 years of related experience.
    • Demonstrated knowledge of remote support tools.
    • 2 years of full-time equivalent work experience in a technical support role within the last 5 years, focusing on…
    • Previous customer service, call center, retail, hospitality, or technical support experience.
    • Mobile device support (iOS and Android).
    • 1+ years experience in a technical support role with a heavy focus on Microsoft 365.
    • IT support: 1 year (preferred).
    • Cloud Management: 1 year (preferred).
    • Training is typically scheduled for full-time shifts.
    • Training will start on your first day of employment and will cover orientation, SaskTel specific systems…
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    • On-demand / field support role.
    • Engineers must carry the following tools while attending onsite support requests:
    • Excellent communication skills to effectively interact with technical and non technical users.
    • Through an understanding of relevant processes and people, the…
    • 1 year of work experience supporting research in a related technical field.
    • We use multiple research methods, including behavioural tasks, neuroimaging, surveys…
    • Strong problem-solving abilities, excellent user communication skills, and a methodical approach to documenting technical processes.
    • Preparation : Reviewing course outline, consulting with course professor, uploading files to Brightspace and/or other software platform, general technical…
    • Please note that this position is expected to work full-time hours; however, under the terms of the Collective Bargaining Agreement (CBA), it is classified as a…
    • Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
    • Communicate technical support topics or issues of interest.
    • Temporary and part-time roles eligible for limited benefits.).
    • This position may include travel.
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Job Post Details

Technical Support Engineer
Service Objects, Inc.
Engineer, BC
•
Remote
$32.47–$34.59 an hour
Part-time
Apply on company site

Job details

$32.47–$34.59 an hour
Part-time
Remote in Engineer, BC

Full job description

About Us and Why We’re Hiring

Working at Service Objects

Since our founding, Service Objects has worked to be the data science company that puts people above all else. First, we created an amazing place to work and then we created products that make life better for everyone that uses them.

We are guided by focused core values, purposeful, and a high energy culture. Our mission is to provide our clients with tools so they can be sure every customer record in their system is as genuine, accurate, and up-to-date as it possibly can be.

We’ve been in the data science business for over 25 years: we’ve never taken VC and have been profitable since day one. We plan to double that success over the coming years with the release of new products that continue to reshape data science. This is your opportunity to bring your initiative to a growing team and build a career at a company with a legacy of creating products that reduce fraud and eliminate waste.

Technical Support Engineer

Service Objects is looking for a technically curious, hands-on problem solver to join our team in a part-time role combining technical customer support, API troubleshooting, data analysis and QA testing.

What You'll Be Doing:

Technical Support, Data & Troubleshooting

  • Investigate and reproduce customer questions and issues involving Service Objects APIs.
  • Use API requests, test data, SQL, and internal tools to identify the cause of technical or data-related issues.
  • Write SQL queries to research data, identify anomalies, and perform controlled updates when needed.
  • Clearly communicate technical findings to both technical and non-technical customers.
  • Work with development and data teams when deeper investigation is required.

API Testing & Technical Operations

  • Test individual records and batches of data through Service Objects APIs.
  • Review API responses for accuracy, consistency, errors, and unexpected behavior.
  • Create test cases, reproduce issues, and regression-test fixes.
  • Document findings so developers and R&D staff can quickly understand and reproduce problems.
  • Run existing projects and internal utilities, modify test inputs or configurations, and review results.

Brief Qualifications:

  • SQL: Working knowledge of SELECT, JOIN, WHERE, GROUP BY, INSERT, and UPDATE statements.
  • Programming: Basic experience with C#, Python, or another language, with the ability to read and understand existing code.
  • Tools & Data: Comfortable with Visual Studio or a similar IDE, APIs, CSV files, and structured data.
  • Troubleshooting: Able to investigate problems methodically, recognize unusual results, and compare expected versus actual behavior.
  • Communication: Able to clearly document and explain technical findings.

Service Objects provides APIs for validating and enhancing contact and location data through REST/HTTP and SOAP services. This role is a good fit for someone who enjoys troubleshooting, working with data, testing APIs, and learning how software systems behave.

Competitive Compensation

We’re committed to equitable, market-driven, data-based compensation and we aim to offer a competitive benefits package to our team members. The rate for a candidate living in the state of California is $32.47-34.59 per hour based on 1-3 years of experience.

Part-Time Position

This is a part-time position, making it well suited for an experienced technical professional looking for a reduced schedule, a technically strong student or recent graduate, or someone interested in adding meaningful hands-on technical work to their schedule.

We're looking for someone who can become productive and increasingly independent rather than someone who needs to already know every Service Objects product on day one. We'll teach you our services and systems; you should bring the technical foundation, curiosity, and willingness to dig into problems.

This is a temporary (about 4 months) part-time, non-exempt, remote position. We estimate this role to be scheduled approximately 20 hours per week.

What Success Looks Like

You’ll become someone the team can rely on to:

  • Independently investigate technical and data-related questions.
  • Use SQL to research issues and safely perform straightforward data tasks.
  • Reproduce, troubleshoot, and evaluate API and batch results.
  • Recognize unusual results and investigate the cause.
  • Build useful test data and clearly document findings.
  • Know when to solve an issue independently and when to involve a developer or subject-matter expert.

If you enjoy APIs, data, debugging, and solving technical puzzles—and want a part-time role where you can use those skills regularly—we’d like to hear from you.

How to Apply

To apply, please e-mail us at jobs@serviceobjects.com and attach the following three items:

  • Include your favorite knock-knock joke (plenty of room for originality here).
  • Include a PDF of your cover letter explaining why this position is of interest to you.
  • Include a PDF of your resume that highlights your awesome relevant experience and achievements.

We’ll send you a confirmation email once you apply. Please add that email to your safe sender list so that future emails come through.

How We Hire

Service Objects is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Service Objects participates in the E-Verify program in certain locations, as required by law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you would like to disclose a need for accommodation in connection with the recruitment and hiring process. If so, you may contact us at accomodations@serviceobjects.com

All are encouraged to apply as we continue to grow a smart, hard-working, and diverse team that loves working together to build something that matters.

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