18 Wheels Logistics is one of the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing and Transportation. What makes our business so unique, is the different lines of businesses we operate in, making us an attractive choice for customers.

We are growing our commercial strength, but the driving force behind our success continues to be a team of highly engaged, dedicated, and driven team members, and we are grateful for them!

We are looking for a motivated, reliable, and experienced IT Support Specialist (Tier 2) to join our team! This role will bridge the gap between day-to-day user support and foundational infrastructure management. The IT Support Specialist will handle everything from modern user lifecycle management and hardware upgrades to maintaining our network, physical security systems, and baseline endpoint security protocols.

The ideal candidate has a strong technical troubleshooting foundation, great documentation habits, and a desire to maintain a secure, efficient corporate environment.

Accountabilities & Responsibilities Include (but are not limited to):

Manage the end-to-end onboarding and offboarding processes, including provisioning accounts, setting up hardware, and configuring application access
Utilize Microsoft Admin Tools (Entra ID/Active Directory, M365 Admin Center) to manage users, groups, licenses, and email configurations
Monitor and configure network settings, access points, and switches using the Ubiquiti UniFi Admin Center
Assist with basic infrastructure troubleshooting (DHCP, DNS, VLANs)
Monitor endpoint security alerts using EDR/XDR platforms
Act as the first line of defense by identifying, isolating, and reporting potential malware or security anomalies on user devices
Maintain, troubleshoot, and manage physical surveillance systems (Hikvision, SCW) and facility access control (fob controllers)
Diagnose and repair physical hardware issues, including replacing HDDs, SSDs, and RAM in laptops, desktops, and small servers
Maintain accurate IT asset inventories (hardware assets, software seats) and document standard operating procedures (SOPs) for the internal knowledge base
Assist in the evolution of our software through bug reports and feature requests

Skills & Qualifications:

2–4 years of experience in a Helpdesk, Desktop Support, or Tier 2 Technical Support role.
Intermediate proficiency with Microsoft 365 Admin Center, Exchange, and Active Directory / Entra ID
Hands-on experience navigating and managing local networks through the UniFi Controller or similar network management platforms
Basic understanding of EDR/XDR concepts (e.g., Microsoft Defender for Endpoint, CrowdStrike, SentinelOne) and modern endpoint security best practices
Familiarity with configuring and troubleshooting IP cameras (Hikvision, SCW) and configuring keycard/fob access systems
Confident in opening up devices to swap components (RAM, storage upgrades) and running hardware diagnostics
Strong problem-solving abilities, excellent user communication skills, and a methodical approach to documenting technical processes
CompTIA A+, Network+, or Security+ certifications are an asset
Experience utilizing MDM (Mobile Device Management) platforms like Microsoft Intune is an asset
Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, Freshservice) is an asset

18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal opportunity employer that values its diversity and inclusion and invites qualified applicants to join our winning team.

Pay: From $26.00 per hour

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Application question(s):

Required Question: What are your wage expectations?
Required Question: Do you have access to your own vehicle to travel to other office/warehouse locations?
Required Question: Are you able to work 40 hours per week? What is your work availability (Days & Hours)?
Do you have Microsoft Server Admin certifications, what level and what year?
Have you managed to create a new site in Sharepoint and assign users to it?
What is your Azure Active Directory Experience?
Are you able to physically carry computer equipment and install PCs?
Are you comfortable using scissorlifts to reach equipment at least 20-30 feet high?
Do you have experience administering to VPN components?

Experience: