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    • Title: Operations Customer Expert II.
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Career Resources:

Mobile Klinik logo
Product Care Expert — Technician & Sales
Mobile Klinik
·
3.2
Mississauga, ON
$45,000–$60,000 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$45,000–$60,000 a year

Job type

Full-time

Shift and schedule

Weekends as needed
Evenings as needed
Rotating shift

Benefits

Pulled from the full job description
Paid time off
Profit sharing
Store discount
Discounted or free food
Casual dress
Flexible schedule
On-site parking

Full job description

Join our Mobile Klinik team in Mississauga as a Product Care Expert! In this dynamic role, you will combine hands-on device repair with consultative sales to match customers with the perfect mobility solutions—whether that means repairing their current device, upgrading to a Certified Pre-Owned phone, or setting up a new wireless plan.

No repair experience? No problem. If you are tech-savvy, customer-focused, and reliable, our paid Mobile Klinik training program will get you fully certified.

What You’ll Do

  • Device Repair & Diagnostics: Troubleshoot and repair smartphones and tablets (iPhone, Samsung, Google) to rigorous standards.
  • Consultative Sales: Introduce customers to our full range of products, including wireless plans (TELUS & Koodo), Certified Pre-Owned devices, accessories, and protection plans.
  • Customer Experience: Greet customers, explain repair options, pricing, and timelines in plain language, and keep them updated via phone and messaging.
  • Store Operations: Process trade-ins, handle data transfers, maintain accurate repair records, keep the store organized, and consistently meet personal and team sales targets.

What We Offer

  • Competitive Compensation: Earn $18–$21/hour base pay (commensurate with experience) plus uncapped commission, with an on-target annual earning potential of $50,000–$65,000,
  • Guaranteed Hours: Minimum of 32 hours per week for full-time team members.
  • Comprehensive Paid Training: Full certification through the Apple, Samsung, and Google training programs, as well as our carrier partners.
  • Immigration Support: This role aligns with NOC 22311 (TEER 2, Skill Level B) and may support eligible candidates' permanent residency applications.
  • Exclusive Perks: Employee discounts on devices, accessories, and mobility plans.
  • Career Growth: Clear progression path (Senior Technician, Customer Service Manager, Field Support, Area Manager), plus early access into a growing device lifecycle business.

Schedule & Location

  • Hours: Stores operate 10:00 AM – 9:00 PM, 7 days a week. Flexible availability is required, including evenings and weekends.
  • Mobility: You will work across our Mississauga locations as needed, so reliable transportation within the area is required.

What We’re Looking For

  • Previous customer service or sales experience (mobile or tech retail is a strong asset).
  • A genuine interest in technology and hands-on repair (we will train the right candidate).
  • Clear communication skills, with the ability to translate complex technical issues and plan options into simple choices for customers.
  • Detail-oriented and reliable, with the ability to thrive in a fast-paced environment.
  • Must be legally entitled to work in Canada.

Application Questions

  • Are you available to work evenings and weekends on a rotating schedule?
  • Do you have reliable transportation to commute across our Mississauga locations as needed?
  • What interests you most about phone repair and working with technology?

Disclaimer: This posting is for an active, existing vacancy. Please note that we use artificial intelligence (AI) tools to assist in the screening and assessment of applicants for this role.

Pay: $45,000.00-$60,000.00 per year

Benefits:

  • Casual dress
  • Discounted or free food
  • Flexible schedule
  • On-site parking
  • Paid time off
  • Profit sharing
  • Store discount

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Location:

  • Mississauga, ON (preferred)

Willingness to travel:

  • 25% (preferred)

Work Location: In person

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