Part Time North Vancouver Hotel jobs

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Switchboard Operator (PBX). A member of the Front Office team, you are guest-focused, enthusiastic, and passionate about delivering outstanding guest service. You handle all incoming calls in a prompt, efficient, and courteous manner and play a crucial role in assisting with emergencies (fire, medical, power/system failure) by contacting designated personnel for immediate assistance.

Key Responsibilities:

• Processing all guest calls, requests, questions, or concerns in a professional manner.
• Routing callers to requested guest or hotel personnel and accommodating all requests swiftly.
• Following up with guests to ensure requests have been met to their complete satisfaction.
• Providing callers with accurate information on hotel facilities and services.
• Documenting all guest complaints and notifying designated department personnel for full resolution.
• Taking orders for In-Room Dining requests and forwarding all orders to the In-Room Dining Department.
• Taking Rooms Reservations and responding to all reservation-related inquiries.
• Accepting, recording, and delivering wake-up calls.
• Provide support at Front Desk as needed. Flexibility to cross train in other Front Office classifications to support team, e.g. night audit.
• Performing other duties, as assigned.

Qualifications & Experience:

• High school diploma / G.E.D. equivalent.
• Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, etc.
• Experience working with Opera Property Management System (or other hotel Property Management System) an asset.
• Fluent English language skills, both written and verbal.
• Clear, precise, professional and genuine telephone manner.
• A high level of responsibility and exceptional organizational skills.
• A team player with proven success in relationship building.
• Proven ability to effectively multitask, solve problems and make decisions in a personable and confident manner.
• Previous Switchboard or Front Desk experience considered an asset.
• Must maintain flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.

Pay: $26.89-$35.85 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Ability to commute/relocate:

• Vancouver, BC V6E 3T3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Microsoft Office: 1 year (required)
• Switchboard Operator or Hotel Front Office: 1 year (required)
• Opera Cloud: 1 year (required)
• Hotel or Hospitality: 1 year (required)

Language:

• English (required)

Work Location: In person