Part Time Help Desk jobs in Toronto, ON

Unio Tech Solutions offers a full range of IT services and special projects for medium and large sized companies throughout Canada and the USA. We are looking for enthusiastic and hard working individuals to take on the role of IT Project Supervisor & Driver within our company.

JOB OVERVIEW:

The IT Support Tech Supervisor at Unio Tech Solutions plays a critical leadership role in overseeing on-site technology deployments, corporate relocations, and infrastructure projects across client locations. This hands-on position combines technical expertise with team supervision, ensuring that IT Technicians and subcontractors are equipped, organized, and executing work to the highest standards.

Acting as the primary onsite liaison for clients and stakeholders, the Supervisor coordinates the job schedules, maintains project momentum, and ensures compliance with company policies and procedures. In addition to delivering high-quality technical outcomes—from workstation setups and AV installations to network hardware deployments and structured cabling—the IT Support Tech Supervisor plays a key role in continuous improvement by keeping the Project Manager and company leadership informed of what is working well in the field and where opportunities for improvement exist.

Hours will vary from week-to-week (with the possibility of some full-time hours).

All work is done directly at client offices. We work with clients such as Uber, Sun Life Financial, Sephora, Allstate Insurance, Scotiabank, Walmart, Manulife and many other Fortune 500 companies.

The purpose of this role is to control the efficiency of the techs working on site while making sure that quality of work is high and the client is happy with the end result.

Who is our ideal candidate?

You have technical competence in the majority of our services. Your leadership abilities are equal or stronger than your technical abilities. You can be firm when necessary, but also supportive when someone is struggling. You enjoy mentoring less experienced staff to help them grow in their job. You have a high awareness of things going on around you, so you can spot issues quickly and identify problems before they happen.

You are able to stay calm in a challenging situation and be solutions-oriented (we don’t like complainers). You thrive in a fast-paced environment and you easily think on your feet. You are ethical and have a high level of integrity. You are super organized and have excellent written communication skills.

**You must be able to easily get to our Markham office to be considered for this position.

KEY RESPONSIBILITIES:

Supervision & Leadership:

• Act as the primary on-site point of contact for clients, vendors, and other stakeholders.
• Coordinate, supervise, and mentor IT Technicians on job sites.
• Assign daily tasks, manage schedules, and ensure adherence to project timelines and quality standards while on job sites.
• Ensure that upcoming projects have the required tools, equipment and supplies and liaise with the Project Manager to coordinate any required ordering.
• Provide real-time troubleshooting guidance and technical support to junior technicians.
• Overseeing subcontractors who are working on projects and giving updates to the Project Manager.
• Attending walk-throughs and site visits for the sales department during the quoting process as needed.
• Ensuring that techs under your supervision are adhering to Unio Tech Solutions policies and procedures.
• Informing the Unio Tech owners of any breach or potential breach in policy or procedure from employees or subcontractors.
• Identify skill gaps within the technician team and recommend training or upskilling opportunities to the Project Manager or company leadership.
• Enforce on-site safety standards, ensuring all techs comply with workplace health and safety protocols at client locations.
• Assist with overseeing the incoming and outgoing supplies, tools and equipment, completing inventories and other duties in the warehouse

Technical Execution:

Lead by example by participating in hands-on work, including:

• Workstation disconnects and setups for corporate relocations (computers, monitors, docking stations, peripherals).
• Installation of new monitor arms, monitors, cable management systems, and ergonomic desk solutions.
• Deployment of new hardware including laptops, AV equipment, and network devices.
• Secure technology decommissioning and removal of hard drives and other end-of-life equipment including recycling, destruction and certificates.
• Execution and oversight of structured cabling projects (CAT6), patching, and terminations.
• Mounting and setup of TVs and audio-visual equipment in meeting rooms.
• Installing communication cabinets, AP’s and Network Hardware (switches, routers, firewalls etc).
• Office decommissioning projects including data cable removal.
• Assisting with server room and data center moves, including un-racking, cable management, and re-racking.
• Assisting with running Security Evaluations on client’s computers including password resets, installing anti-virus software, enabling BitLocker, Windows updates etc.
• Secure transportation of client hardware between sites.
• Providing Day One onsite technical support in corporate offices after they move into a new location.
• Oversee and ensure quality control of all technical work performed by the team before client sign-off or project closure.
• Ensuring that all supplies, tools and equipment are returned to the warehouse immediately after use and any depletion of consumable items is reported to the Supply Coordinator so reordering can be organized.
• Other duties as required.

Collaboration & Reporting:

• Communicate project progress, issues, and updates to the Project Manager and owners.
• Work in collaboration with facilities management and client IT teams to ensure seamless project execution.
• Assist with onboarding and training of new technicians.
• Ensure proper chain-of-custody documentation for any client equipment being relocated, recycled, or destroyed.
• Maintain accurate records of project activities, inventories, photos and videos.
• Completing job completion reports within 24 hours of each project completion.

QUALIFICATIONS:

- Strong communication skills and ability to work well in a team environment
- Must enjoy doing hands-on work (this is not a desk job)
- Must have experience with our core services – workstation technology installs, network equipment installs, data cabling, etc.
- Must have at least 5-7 years of managerial and leadership experience
- Should have basic handyman skills and be good with using various tools (drills etc)
- Ability to pass police reference checks for jobs requiring high level security clearance
- Ability to work flexible hours including weekends
- Understanding of how to enable BitLocker is an asset
- Ability to reset computer passwords is an asset
- Certification in CompTIA A+ is an asset
- Previous experience assisting with coordinating technology projects is an asset
- MUST have a valid drivers license with a clean driving abstract and be at least 25 years old so you can be added as a driver on our company insurance. You must be comfortable driving a mini-van and a High-Roof Cargo Van for jobs

Application Process:
Please apply through Indeed with your most up-to-date resume. All resumes are reviewed by a human. Those candidates who meet our requirements will be contacted for an interview.

***PLEASE NOTE: This is a hands-on active position where you will be on various job sites. You will NOT be sitting at a desk.

Job Type: Part-time

Pay: $25.00-$28.00 per hour

Work Location: On the road