We are a fast-paced physiotherapy clinic looking for a part-time receptionist/administrative assistant. Receptionist, administrative, customer service, and/ or medical office assistant experience in a similar business model is required. The ideal candidate would be able to work daytime and evening shifts (until 8:00 p.m.).
Responsibilities and Duties
- Ensure the patients are 100% satisfied with their interactions with you
- Greet clients and ensure excellent customer service
- Manage phone calls and emails in timely fashion
- Schedule and confirm appointments with therapists
- Clinic and patient billing
- Ensure optimal time management of clinic availability
- Entry of patient info
- Complete and distribute medical forms
- Maintain confidential medical records
- Liaising with third party (WSIB, private insurance, automobile insurance)
- Other clerical/administrative tasks as scanning, filing, photocopying, faxing
- Clinic maintenance
Qualifications and Skills
Requirements:
- High school diploma required
- Experience in similar position
- Service oriented
- Solid written and verbal communication skills
- Professional attitude and appearance
- Able to multitask and work under pressure
- Time-management skills and ability to prioritize tasks
- Experience using computers (Excel, Outlook and Word) along with the ability to learn new software programs
Key Competencies:
- A strong work ethic, demonstrating initiative, coupled with a friendly, outgoing, positive attitude
- Customer service orientation and must be able to execute it at a high level (you must love being around people!)
- Excellent organizational, verbal and written communication skills
- Highly proactive and possessing problem solving skills
- Ability to work independently with no direct supervision at times
- Professional personal presentation
- Ability to multi-task
Job Types: Part-time, Casual
Pay: $17.60 per hour
Work Location: In person
