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Pacific Coastal Airlines $30,100 jobs

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    • Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service Agent based in Kelowna.
    • Experience in customer-facing role.
    • View all PACIFIC COASTAL AIRLINES LIMITED jobs - Kelowna jobs - Customer Service Representative jobs in Kelowna, BC
    • Salary Search: Customer Service Agent (Kelowna) PTOC salaries in Kelowna, BC
    • See popular questions & answers about PACIFIC COASTAL AIRLINES LIMITED
    • CPL with IATRA or ATPL (IATRA must be completed within the last 18 months).
    • Valid Category 1 Medical Certificate.
    • Bond applies Crew Practices Manual.
    • Valid Category 1 Medical Certificate.
    • Ability to obtain and maintain a Restricted Area Identity Card.
    • Must be Canadian citizen or Canadian permanent resident or…
    • Valid Category 1 Medical Certificate.
    • Ability to obtain and maintain a Restricted Area Identity Card.
    • Must be Canadian citizen or Canadian permanent resident or…
    • The Maintenance Department at PCA fosters a team environment.
    • The broad scope of maintenance that PCA carry out provide team members with a complete experience…
    • Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service and Cargo Agent based in Williams Lake.
    • Pacific Coastal Airlines (PCA) is looking for a Maintenance Control Planner!
    • Reporting to the Maintenance Manager, the Maintenance Control Planner is…
    • Pacific Coastal Airlines (PCA) is seeking a permanent full-time Licensed Aircraft Maintenance Engineer, Avionics - Category "E" to be based in Richmond, BC.
    • Pacific Coastal Airlines is looking for a Permanent Part time Customer Service Agent based in Kelowna.
    • Check-in passengers, issue boarding passes, verify…
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Customer Service Agent (Kelowna) PTOC
PACIFIC COASTAL AIRLINES LIMITED
·
3.4
Kelowna, BC
Part-time
Apply now

Job details

Pay information not provided
Part-time
Weekends as needed, Holidays, On call
Kelowna, BC

Full job description

Join our team!
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.
Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Job Responsibilities:
  • Check-in passengers, issue boarding passes, verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Answer calls, book, change and cancel flight reservations
  • Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
  • Execute deplaning and boarding processes, ensuring a safe, on-time departure
  • Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
  • Commitment to providing a safe, stress-free and friendly passenger experience
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
  • Other duties as assigned
Qualifications and Competencies:
  • Experience in customer-facing role
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills with demonstrated ability to have difficult conversations
  • Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
  • Comfortable using computers, credit and debit machines
  • Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
  • Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
  • Must be able to obtain and maintain designated security clearance
  • Capable of lifting up to 70 pounds
Why Pacific Coastal Airlines?
Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.
Apply today!
Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.
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