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    • Provide technical support for software and hardware issues by monitoring the Help Desk phone line and Itrequest email account, logging and prioritizing calls…
    • View all York Regional Police jobs - Aurora jobs
    • Salary Search: Service Desk Technician salaries
    • See popular questions & answers about York Regional Police
    • Handle daily walk-in support and administrative tasks.
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    • Provide remote support and participate in the on-call schedules.
    • Provide on-site customer support and repairs as needed and as guided by the customer service…
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    • Deliver top-notch IT support with an unwavering commitment to client satisfaction.
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    • Job Types: Full-time, Permanent.
    • 1-3 years of experience in a technical support or technician role.
    • Provide timely and efficient technical support to clients.
    • Successfully interact with customers - offering support, training and presentations.
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    • IT support: 5 years (required).
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    • Job Types: Full-time, Permanent.
    • Team player with a willingness to collaborate and support colleagues.
    • _*Location: West Kootenays BC, with regular travel to Castlegar, Nelson, Trail, and…
    • Provide technical support and training to customers.
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    • Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.
    • Agir comme personne-ressource technique auprès des agents de support.
    • Des responsabilités variées combinant support à distance, diagnostic et réparation.
    • Building strong relationships with clients and identifying opportunities to support their goals.
    • Are you willing to travel to Fort McMurray for at least 1-2…
    • Identify trends on the technical support team and generate a variety of alternative techniques or methods to resolve issues/problems;
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Service Desk Technician
Aurora, ON
•
Hybrid work
$97,211–$103,237 a year
Full-time

Job details

$97,211–$103,237 a year
Full-time
Hybrid work in 47 Don Hillock Drive, Aurora, ON

Full job description

Job Description
Job Title: Service Desk Technician
Posting Start Date: 10/13/26

Closing Date: 10/26/26
Requisition ID: 2032
Title: Service Desk Technician
Branch: Support
Service: Technology Services
Bureau: IT Infrastructure & Client Services
Salary: $97,211.00 - $103,237.00 per annum
Status: Permanent, Full-Time
Openings: 2
Vacancy Type: This job has been posted to fill a current vacancy
Location: Headquarters

Position Purpose

The purpose of the position is to provide first-level technical support for all internal members. Support includes, but is not limited to, software and hardware issues, facilities, video services, and third-party vendors.

Major Duties & Responsibilities

Provide technical support for software and hardware issues by monitoring the Help Desk phone line and Itrequest email account, logging and prioritizing calls for support.
Assign calls to appropriate IT staff members, track the call and perform follow-up calls to ensure the support was received.
Provide help desk administration.
Troubleshoot hardware, software, and network problems.
Install, test, and provide maintenance support for new and approved applications on YRP hardware.
Troubleshoot network connectivity and VPN access for internal clients.
Perform routine help desk systems backups, report generation and system checks.
Perform additional duties involving specialized projects as assigned.

This position description is intended to describe the general level and nature of the position, and is not intended to represent an exhaustive list of all tasks assigned in the performance of this position.


Education, Licensing & Certifications


Completed one (1) year post-secondary certificate in a related field.


Experience


Minimum of one (1) year of prior experience in a Help Desk/Service position.

Skills

Familiarization with enterprise level IT practices, such as software/hardware deployment, strategies and best practices.
A+ certification is preferred.
Microsoft Windows Operating System Certification is preferred.
Advanced knowledge of Microsoft Office Professional Suite.
Excellent knowledge of Windows.
Working knowledge of Remote Support tools.
Knowledge of ITSM and ITAM management software or similar product.
Knowledge of Active Directory.
Experience with basic hardware troubleshooting.
Basic knowledge of network protocols and network troubleshooting.
Excellent organizational, problem solving and analytical skills.
Problem solving abilities in order to determine the priority of a work order and determine alternative solutions to solve a technical issue.
Communication and interpersonal skills to interact with YRP members to revolve technical issues quickly and efficiently and work with outside vendors to inquire about the warranty of products, clarify purchase quotes or obtain update on items purchased.

How to Apply

Please submit your cover letter and resume, by clicking on the ‘’ button below.

All correspondence will be via the e-mail provided on your resume. Only those selected to move forward in the recruitment process will be contacted. Please contact talent@yrp.ca if you have any questions regarding this recruitment process.

In accordance with Article 35 of the Civilian Working Agreement, all internal candidates shall be considered prior to moving to the external pool. All resumes must be received by the closing date.

York Regional Police has implemented a Hybrid Remote Work option that is offered to various positions in the organization. Further details can be discussed during the recruitment process.

York Regional Police is committed to fairness and equity in our recruitment and selection process, and in building and retaining a talented and diverse workforce representative of the community we serve. All York Regional Police employment policies and procedures are intended to be non-discriminatory and barrier-free, In accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment. Should you require an accommodation during the recruitment and selection process, including accessible formats and communication supports, please contact talent@yrp.ca.

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