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IT Support Specialist
Canature WaterGroup
855 Park Street, Regina, SK S4N 6M1
Permanent, Full-time
Apply now

Job details

Pay information not provided
Paid time off, Dental care, Life insurance, Employee assistance program, Disability insurance, Designated paid holidays, Paid vacation, RRSP match
Permanent, Full-time
Overtime, Monday to Friday
855 Park Street, Regina, SK S4N 6M1

Full job description

About the Company:

Canature WaterGroup™ is a dynamic leader in the North American water treatment industry. Partnered with one of the world's largest water conditioning manufacturers, Canature WaterGroup sells residential and commercial water conditioning equipment to Plumbing Wholesalers and Independent Water Dealers in Canada, the US and Mexico. Products are sold through our regional distribution facilities located across North America. The company focus is to provide ‘Exceptional Value’ to our customers by providing high-quality, innovative products backed with expert factory support in the most efficient manner possible.

About the Team:

We have a diverse team that shares a positive attitude, problem solving abilities, patience, teamwork and a dedication to superior customer service. This enables us to live up to our commitment to provide Excellent Value to our customers. We work hard and we like to have fun.

About the Position:

Canature WaterGroup™ is looking for driven, talented, and personable individuals to join our expanding Information Systems team.

The IT Support Specialist provides first level technical support for a broad range of hardware and software applications, mobile devices and network connectivity. This role will assist with the administration and maintenance of the company's computer equipment and peripherals, business software and Enterprise Resource Planning (ERP) applications, as well as provide end user support to resolve computer and network related issues. The IT Support Specialist will also assist in the documentation and preparation of IT department processes, procedures, and policies. Some specifics tasks this role is responsible for includes:

  • Provide technical support of all hardware and software to all departments and locations via telephone, email, or in-person.
  • Provide local and remote user supports, troubleshooting hardware and software related issues and provide specific instructions, guidance, and resources to end-users.
  • Consult user guides, technical manuals and other documents and sources to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Assist with the installation of new software release, system upgrades and patches
  • Order, track, configure and deploy new desktops, laptops, VOIP phones and mobile devices.
  • Administer and manage user accounts and permissions on various platforms, including ERP (QAD Enterprise Edition), Windows Active Directory. Google Workspace (Gmail) and MS Office 365.
  • Deploy and monitor endpoint security.
  • Manage Salesforce user accounts and permissions. Perform data loads and develop reports based upon user requirements.
  • Develop and manage call center IVR configurations (Five9).
  • Documentation of department current processes, procedures, and policies
  • Collect, organize and maintain a problems and solutions log for use by others
  • Assist with various other projects and tasks, as required.

About you:

  • University / College degree or diploma in Computer Science, Information Technology, Business Administration, or equivalent combination of education and experience in an IT related field.
  • 1-3 years of experience working in a help desk support environment
  • Ability to diagnose and resolve computer hardware and software related issues.
  • Thorough working knowledge and proficiency of Windows operating systems, Active Directory/GPO, Unix / Linux OS, MS Office, and Google Workspace
  • General understanding of networking concepts, current protocols, switching/routing, and strong working knowledge of end-user computing hardware and peripherals.
  • Experience with CRM and ERP applications. Proficiency in using BI and report writing tools is an asset.
  • Demonstrated knowledge supporting in-person and remote users
  • Advanced problem solving and trouble shooting skills
  • Excellent communication skills with the ability to listen effectively
  • Superior customer service skills
  • Ability to translate technical information into layman’s terms for end users to understand via spoken work and text chatting
  • Ability to work independently, as well as part of a team
  • Ability to work occasional overtime when required
  • Excellent written communication
  • Strong attention to detail to ensure thorough problem solving and resolutions
  • Effective time management, ability to balance multiple competing priorities and deadlines
  • Demonstrates a commitment to ongoing professional development

About the benefits:

  • In depth orientation and onboarding program
  • Generous wage / compensation program
  • Monday through Friday schedule, with occasional overtime
  • Health & Dental coverage, cost-shared between you and the Company
  • Paid Vacation
  • Paid Personal Days
  • Paid holidays
  • RRSP retirement plan and Company match program
  • Annual performance reviews
  • Free Onsite parking
  • Employee and Family Assistance Program
  • Short-Term and Long-Term disability insurance
  • AD&D Insurance
  • Life Insurance

About the work environment:

Office:

  • Standard office environment within a warehouse facility – subject to noise, temperature fluctuations and dust
  • Will support multiple time zones within North America and as a result, additional hours of work and overtime will be required on a rare basis
  • Ability to lift up to 25lbs occasionally (computer equipment / printers / file boxes)
  • Constant and prolonged periods sitting at a desk working on a computer.
  • This position will require concentration and focus to ensure accuracy of information.
  • Extra hours may be required from time to time to ensure deadlines are met.

If this all sounds like a fit for you and you are ready to join a rapidly growing company….

Then we want to meet you!

Apply Now!

Thank you for your interest in Canature WaterGroup. Only those applicants being considered will be contacted.

Canature WaterGroup is an Equal Opportunity Employer.

Benefits:

  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match

Ability to commute/relocate:

  • Regina, SK S4N 6M1: reliably commute or plan to relocate before starting work (required)

Experience:

  • Technical support: 1 year (preferred)
  • Software troubleshooting: 1 year (preferred)

Location:

  • Regina, SK S4N 6M1 (required)

Work Location: In person

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