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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • Successfully interact with customers - offering support, training and presentations.
    • Proactively reach out to customers for provision of support via telephone…
    • Provide tech support and advice as a member on our customer care team.
    • We’re seeking a qualified Technical Support Advisor to help in providing technical and…
    • Familiarity with remote support tools.
    • Setup and support AV and Video Conferencing systems.
    • 2+ years of experience in a ticket‑based IT support environment.
    • Provide after-hours support as required by the supervisor.
    • Support in varied technologies: 2 years (required).
    • Create, update and maintain technology manuals.
    • Salesforce (support ou administration d’utilisateurs).
    • Assurer le support quotidien des utilisateurs pour nos outils internes (Salesforce, Slack, ClickUp,…
    • MiVoice Border Gateway Installation and support.
    • Mitel MiVoice Business installation and support experience.
    • On call rotation required for afterhours emergency…
    • Receive working exp on well-known brand computers, laptops and tablets.
    • Bi-weekly payment through direct deposit.
    • Must have the basic knowledge of computers.
    • Provide support for servers and workstations.
    • Fournir un support au niveau des serveurs et postes de travail;
    • Provide users with IT support related to software,…
    • Willing to travel to customer sites and offer training support as necessary;
    • We are currently looking for a full-time Technical Sales Support located in Vaughan…
    • 1–3 years of experience in IT support, PC repair, or field service.
    • You’ll support clients directly at their locations, performing workstation setups,…
    • Network support: 1 year (preferred).
    • Participate in on-call rotation and support varying shifts.
    • Configure and support local area networks and internet…
    • Offer timely technical support and teach users how to utilize computers.
    • Computer, Printer, Switch Router Repair and Diagnostic Trouble Shooter.
    • Document issues and resolutions in our support system (Zoho Desk).
    • Participate in on-call rotation for after-hours critical support.
    • En tant que Technicien(ne), service et support pour notre département de service après-vente tu devras :
    • Recevoir les demandes par téléphone de réparation des 4…
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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