Skip to main content
Post your resume and find your next job on Indeed!

PC Support Specialist jobs

Sort by: -
  • View similar jobs with this employer
    • Participate in the incoming support queue and provide phone coverage as needed.
    • Respond to customer requests through support tickets, phone calls, and other…
    • View all Everbridge jobs - Canada jobs - Junior Technical Support jobs in Canada
    • Salary Search: Junior Technical Support Engineer salaries in Canada
    • Visit customers' homes to provide technical support and resolve issues with Purple Cow's home phone and TV services.
    • Respond to IT support requests and troubleshoot everyday computer issues.
    • You'll provide technical support to employees across our company while gaining hands-…
    • Experience in technical customer support.
    • Escalate and coordinate unresolved incidents to the appropriate support team by consistently following defined…
    • Provide timely and efficient technical support to clients.
    • Proactively set up appointments with clients for onsite service, training and support.
    • IT support requests are resolved quickly and reliably.
    • Provide on-site, hands-on user support.
    • Genuinely enjoy both hands-on support work and systems/automation…
    • Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.
    • Identify trends on the technical support team and generate a variety of alternative techniques or methods to resolve issues/problems;
    • Willing to travel to customer sites and offer training support as necessary;
    • We are currently looking for a full-time Technical Sales Support located in Vaughan…
  • View similar jobs with this employer
    • Dr. Phone Fix* is seeking customer focused, tech savvy people who combine an aptitude and passion for learning to repair cell phone , tablets , iPads , computer…
  • View similar jobs with this employer
    • Mobile device support (iOS and Android).
    • Escalate complex issues to specialized support teams when appropriate.
    • Bilingual Spanish Service Desk Analyst*.
    • Mobile device support (iOS and Android).
    • IT support: 1 year (preferred).
    • Customer support: 1 year (preferred).
    • Part Time Service Desk Analyst*.
    • Provide IT support to franchisees and company employees via telephone and/or other support channels.
    • With the support of the IT Services Manager and the…
  • View similar jobs with this employer
    • Mobile device support (iOS and Android).
    • Escalate complex issues to specialized support teams when appropriate.
    • Bilingual Spanish Service Desk Analyst*.
    • Provide responsive, timely remote support to escalated end-user questions and support requests from Field Service Technicians nationally.
Get e-mail updates for the latest PC Support Specialist jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Junior Technical Support Engineer
Everbridge
·
3.5
Canada
•
Remote
$56,000–$65,000 a year
Full-time
Apply on company site

Job details

$56,000–$65,000 a year
Paid time off, Dental care, Disability insurance, Extended health care
Full-time
Weekends as needed, On call
Remote in Canada

Full job description

Everbridge, a global leader in critical event management, is seeking a Junior Technical Support Engineer to help customers resolve technical issues with Everbridge products. In this role, you’ll investigate and troubleshoot support requests, communicate clearly with customers, and guide each issue through resolution or a well-documented escalation.

This is an early-career opportunity for someone who enjoys solving problems, helping customers, and learning new technologies. You’ll work with customers, teammates, and internal technical teams while building expertise in Everbridge products and the systems they rely on.

This is remote/home based position to be based anywhere in Canada.

What you'll do:

  • Respond to customer requests through support tickets, phone calls, and other supported channels.
  • Manage assigned tickets from initial investigation through resolution or escalation, keeping customers informed along the way.
  • Ask focused questions and gather the details needed to understand the issue, assess its impact, and identify possible causes.
  • Troubleshoot and reproduce issues using available tools, logs, documentation, and test environments.
  • Investigate common application, configuration, browser, network, and environment-related issues.
  • Explain troubleshooting steps, findings, recommendations, and resolutions in clear language for technical and non-technical audiences.
  • Keep complete, accurate ticket records, including customer communications, investigation steps, findings, and resolution details.
  • Monitor and prioritize multiple requests according to urgency, severity, and customer impact.
  • Escalate issues that need additional expertise, with clear findings and supporting documentation.
  • Collaborate with peers, mentors, Engineering, and other internal teams to investigate and resolve customer issues.
  • Use internal documentation, knowledge base articles, community resources, and support tools to resolve requests efficiently.
  • Contribute reusable solutions and troubleshooting guidance to the Support knowledge base.
  • Participate in the incoming support queue and provide phone coverage as needed.
  • Join the on-call rotation and provide occasional after-hours or weekend support for critical incidents, high-impact events, or increased customer demand.

What you'll bring:

  • 0–2 years of experience in technical support, help desk, customer-facing technology, or a related role.
  • A bachelor’s degree in a related field, or an equivalent combination of education, technical training, and practical experience.
  • Experience providing customer service or technical assistance in a professional setting.
  • Experience with SaaS products, web applications, or enterprise software.
  • Exposure to APIs, single sign-on (SSO), networking, application troubleshooting, or related technologies.

Desired skills

  • Clear written and verbal communication skills, with the ability to work effectively with technical and non-technical audiences.
  • A customer-focused approach, with an emphasis on responsiveness, professionalism, and a positive support experience.
  • Methodical troubleshooting and analytical skills.
  • The ability to prioritize competing requests and manage multiple tasks.
  • Sound judgment when working independently, including knowing when to seek help or escalate.
  • The ability to work collaboratively as part of a team.
  • Foundational knowledge of PC operating systems and desktop troubleshooting.
  • Familiarity with web applications and browser-based troubleshooting.
  • Basic understanding of networking concepts, including TCP/IP and common network components.
  • Awareness of SaaS, cloud-hosted, and on-premises application environments.
  • Familiarity with application logs and their use in troubleshooting.
  • Foundational understanding of APIs, integrations, authentication, and SSO.
  • Curiosity and willingness to learn new products, technologies, support tools, and troubleshooting methods.
$56,000 - $65,000 a year
#LI-HG1
The reasonably estimated salary for this role at Everbridge ranges from CAD $56,000 - $65,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.
For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:
  • Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
  • Management of cash, company funds, or other valuable assets.
  • Work in environments requiring heightened security measures.
  • Compliance with contractual or regulatory requirements specific to the position.
We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Let Employers Find YouUpload Your Resume