Outreach Worker jobs

South Island Wellness Society (SIWS) is seeking a professional and organized Support Worker to provide direct support to Indigenous adults (22+). This position is a 3-month contract that may be extended. Our Support Worker plays a vital role in connecting people with essential resources and programs, fostering emotional support, and promoting cultural enrichment. By connecting individuals to treatment programs, parenting classes, food access/resources, and mental health support, Support Workers contribute to the holistic well-being of the community. This role is critical in helping individuals to build sustainable independence and navigate colonial systems.

Why Join Us?

· Contribute to a positive difference in the community

· Competitive wages

· Additional paid Stat and civic holidays

· 35-hour work week

· Comprehensive benefits program

· Paid sick days

· Ongoing professional development

· Participate in cultural activities

· Small team dynamic

· Prime office location in heritage building of downtown Victoria

Duties

· Practice and utilise decolonial approaches that support and uplift individuals

· Support Indigenous adults in creating and achieving goals to better their life circumstances

· Provide 1:1 emotional support and guidance, as well as connect clients to mental health resources such as counselling, Elders, and workshops

· Support clients in filling out referrals and applications for housing, education, employment, parenting programs, treatment, etc.

· Support with resource finding, accessing food, emotional regulation, and connecting to culture

· Act as an advocate for clients dealing with MCFD (Ministry of Child and Family Development) involvement

· Set and maintain professional boundaries by exercising a high level of confidentiality and using appropriate discretion

· Patience to support and encourage individuals in shifting/growing through difficult times

· The ability to communicate in written and verbal form

· Utilize conflict resolution and de-escalation skills

· Build trust easily with clients, co-workers, and other professionals

· Provide transportation for clients to appointments, professional meetings, and workshops

· Travel to the 9 local nations to meet with clients and provide outreach support

· Develop relationships with other Indigenous and non-Indigenous service providers

· Keep and regularly update individual files, including contact notes per agency best practices

· Attend bi-weekly staff meetings

· Complete monthly stats

Qualifications

· Degree or Diploma in Social Services, or related discipline and 2- 4 years’ experience in delivery of Social Services associated with Child and Family Services. An equivalent combination of education and experience may be considered.

· Must be familiar with local Indigenous history, customs, and protocols

· Must have 2+ years’ experience and knowledge working with First Nations and Indigenous communities

· Prior experience in frontline support required

· Ability to work with vulnerable persons in a positive, trauma-informed manner which creates a sense of safety, trust, and respect

· Familiar with Microsoft Suite (Word, Excel, Outlook)

· Must maintain confidentiality

· Great verbal and written communication

· Self-starter, able to work independently with minimal supervision while maintaining a team-oriented attitude

· Effective problem-solving and organizational skills with the ability to multi-task

· Acceptable criminal record check required

· Valid BC Driver’s License with acceptable driver’s abstract and access to reliable transportation is required

Wage: $26-29/hr

Hours: 35/week; full-time/contract

How to Apply

Resumes will be accepted until midnight on July 21st, 2026. Must include 2 references.

You can apply by emailing your resume to careers@siws.ca or by dropping it off in person at our downtown office at #200 – 569 Johnson St.

Preference will be given to applicants of Indigenous ancestry, as per Section 41 of the BC Human Rights Code. Please self-identify.

Pay: $26.00-$29.00 per hour

Work Location: In person