Outreach Support Services jobs in Toronto, ON

Welcome to Foss Group of Companies — Where Values Drive Everything We Do

For over 60 years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At Foss Group of Companies, we are guided by five principles:

• Glad to be here – We show up with positivity and pride.
• Sweat the small stuff – Details matter, and we get them right.
• Show up for each other – We succeed as a team.
• Walk the talk – We lead by example.
• Set the standard – We raise the bar.

If you're passionate about creating meaningful employee experiences, developing people, and helping build a culture where team members thrive, we'd love to hear from you.

Salary Range: - $40,000 - $50,000/yearly

About The Role

We are seeking an energetic, creative, and highly organized Employee Experience & Learning Coordinator to join our People & Culture team.

Reporting to the Senior Vice President, People & Culture, this role is responsible for helping create an exceptional employee experience throughout the team member lifecycle, from attraction and onboarding to learning, engagement, recognition, and career development.

You will play a key role in coordinating FOSS Academy, our employee learning and development programs, while also supporting onboarding, recognition initiatives, employee engagement surveys, employer branding, community partnerships, and culture-building activities across the organization.

This is an exciting opportunity for someone who enjoys combining event coordination, learning administration, employee engagement, communication, and creative design to deliver programs that make a meaningful impact on our people and culture.

What You'll Be Doing

Learning & Development

• Coordinate the annual FOSS Academy learning calendar across multiple business units and locations.
• Support the planning and delivery of learning programs ranging from technical, operational, compliance, sales, leadership, customer service, and professional soft-skills training.
• Manage program registrations, schedules, attendance tracking, communications, evaluations, and reporting.
• Maintain learning records, content, and learning pathways within the Learning Management System (LMS).
• Coordinate external facilitators, training vendors, and learning partners.
• Design and update professional learning materials, presentations, participant guides, workbooks, and facilitator resources using PowerPoint, Canva, and Microsoft Copilot.

Onboarding & Employee Experience

• Coordinate and continuously improve the end-to-end onboarding experience for new team members.
• Build onboarding plans and resources that ensure a consistent and engaging experience across the organization.
• Coordinate orientation sessions, welcome packages, training plans, and first-90-day experiences.
• Partner with leaders to support successful integration and development of new hires.
• Help create memorable employee experiences that reinforce our culture and values.

Recognition & Engagement

• Coordinate company recognition programs, milestone celebrations, employee appreciation initiatives, and special events.
• Administer employee engagement and pulse surveys, including survey communications, participation tracking, reporting, and follow-up activities.
• Analyze employee feedback and identify opportunities to strengthen engagement and the overall employee experience.
• Support culture initiatives that increase connection, recognition, and employee satisfaction.

Employer Branding & Community Partnerships

• Support employer branding initiatives across platforms such as Indeed, Glassdoor, and social media.
• Build relationships with colleges, universities, trade schools, and community organizations.
• Coordinate participation in job fairs, campus recruitment events, and community outreach activities.
• Assist with employer award submissions and initiatives that strengthen the company's reputation as an employer of choice.

Program Coordination & Communications

• Coordinate employee events, learning sessions, leadership programs, and culture initiatives.
• Create engaging employee communications, presentations, promotional materials, and program resources.
• Track program participation, metrics, feedback, and outcomes to support continuous improvement.
• Manage multiple priorities while ensuring a high level of organization, quality, and attention to detail

What You'll Bring

• 2+ years of experience in employee experience, learning and development, event coordination, training administration, HR coordination, marketing, hospitality, or a related field.
• Exceptional organizational and project coordination skills.
• Strong presentation design and communication skills.
• Experience creating impactful presentations and materials using Canva and Microsoft PowerPoint.
• Comfortable facilitating discussions, welcoming participants, and presenting to groups.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Outlook, Excel, PowerPoint, and Teams.
• Experience with learning management systems, employee surveys, or event coordination is considered an asset.
• Ability to build strong relationships with employees, leaders, schools, vendors, and community partners.
• A positive attitude, strong initiative, creativity, and a passion for creating exceptional employee experiences.

What We Offer:

• Competitive compensation and benefits package.
• Employee team building and social events.
• Learning and development programs for all team members.
• Growth potential within our organization.
• Employee discount programs.
• Foss purchase and service program.
• Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Foss Group of Companies, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

Foss Group of Companies is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to HR@royfoss.com.