Ottawa Business Interiors jobs

GC Flooring is an established flooring supplier in Ottawa, providing quality flooring products and exceptional customer service to homeowners, contractors, builders, designers, and property managers. We are looking for a knowledgeable, customer-focused, and motivated Flooring Sales Associate to join our team.

The ideal candidate has hands-on experience selling flooring products, taking accurate measurements, preparing estimates, and guiding customers through their flooring projects. The successful candidate will be comfortable working in a showroom, visiting job sites when required, and managing customer relationships from the initial inquiry through order completion.

Position Overview

As a Flooring Sales Associate, you will assist customers in selecting suitable flooring products, take measurements, prepare quotations, and coordinate orders, deliveries and installations. You will use your product knowledge and sales skills to recommend practical flooring solutions that meet customers’ needs, preferences and budgets.

Key Responsibilities

Flooring Sales & Customer Service

• Welcome and assist customers in the showroom.
• Identify customer needs and recommend appropriate flooring products and solutions.
• Provide product information and guidance on hardwood, luxury vinyl, laminate, tile, carpet and other flooring materials.
• Prepare accurate quotations and estimates based on product selections and measurements.
• Follow up with prospective customers and outstanding quotations to convert sales opportunities.
• Develop and maintain strong relationships with homeowners, contractors, builders, designers and property managers.
• Answer incoming phone calls and respond to customer inquiries by email.
• Work toward individual and team sales targets.

Flooring Measurements & Estimating

• Visit residential and commercial job sites to take accurate flooring measurements when required.
• Calculate square footage, material quantities, waste allowances and other requirements for flooring projects.
• Prepare material estimates and quotations based on measurements, project specifications and customer requirements.
• Identify potential measurement discrepancies or installation challenges and communicate them to the appropriate team members.
• Review project details to help ensure accurate material ordering and minimize errors and waste.

Order Coordination & Logistics

• Process customer orders accurately and ensure product selections and quantities match the approved quotations.
• Coordinate flooring pickups and deliveries with customers and the warehouse team.
• Schedule and coordinate installation dates with customers and installers when applicable.
• Arrange out-of-town shipments with third-party logistics and delivery providers.
• Monitor order progress and communicate updates to customers.
• Resolve order-related issues professionally and promptly.
• Maintain accurate customer records, quotations, and order documentation.
• Monitor all orders until they are fully completed, paid for, and can be closed out in the system.

Teamwork & Sales Support

• Work closely with warehouse, installation and administrative teams to ensure smooth project coordination.
• Maintain up-to-date knowledge of flooring products, pricing, promotions and industry trends.
• Keep the showroom organized and presentable.
• Provide professional customer service throughout the sales and order fulfillment process.

Qualifications

Required

• Minimum 2 years of sales experience, preferably in flooring, building materials, construction or home improvement.
• Practical experience taking flooring measurements and calculating material quantities.
• Strong customer service, communication and relationship-building skills.
• Ability to prepare quotations and estimates accurately.
• Good mathematical skills and attention to detail.
• Comfortable using computers and business software for quotations, orders and customer records.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively as part of a team.
• Valid driver's licence and reliable transportation for job-site visits, as required.

Preferred

• Previous experience working in a flooring showroom or flooring supply business.
• Knowledge of hardwood, luxury vinyl, laminate, tile, carpet and related flooring products.
• Experience estimating material requirements for residential and commercial flooring projects.
• Familiarity with flooring installation methods and subfloor requirements.
• Experience coordinating deliveries, installations, or construction projects.
• Existing relationships with contractors, builders, designers or property managers.

What We Offer

• Competitive wage plus performance-based commission.
• Opportunities for professional development and career growth.
• Supportive, team-oriented work environment.
• Ongoing product and industry training.
• Commission based on sales profit.

Schedule & Location

• Employment type: Full-time
• Hours: Approximately 40–44 hours per week
• Shift: 8-hour shifts
• Schedule: Monday to Saturday, according to business needs
• Work location: In person, 60 Colonnade Road, Unit C, Nepean, ON

How to Apply

Interested candidates are invited to submit their resume to info@gcflooring.ca, along with a brief cover letter outlining their flooring sales, measurement, and estimating experience.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.

GC Flooring is an equal opportunity employer committed to creating an inclusive workplace for all employees.

Pay: From $55,000.00 per year

Experience:

• Sales: 2 years (required)

Work Location: In person