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Operations Support jobs in London, ON

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Job Post Details

Policy Support Team Lead - job post

Forward Insurance Managers Ltd.
148 Fullarton Street, London, ON N6A 5P3
$55,000–$75,000 a year - Permanent, Full-time

Job details

Pay

  • $55,000–$75,000 a year

Job type

  • Permanent
  • Full-time

Location

148 Fullarton Street, London, ON N6A 5P3

Benefits

Pulled from the full job description

  • Dental care
  • Employee assistance program
  • Paid vacation
  • Extended health care

Full job description

Forward Insurance Managers Ltd. is a growing InsurTech Managing General Agency (MGA) licensed across Canada, distributing property & casualty insurance products through brokerage partners. Our vision is to blend traditional insurance expertise with innovative technology to create a better experience for our brokers, partners, and employees.

We're looking for an experienced insurance professional to lead our Policy Support Team. This role is ideal for someone who enjoys coaching others, thrives in a fast-paced environment, and understands the importance of accuracy, efficiency, and exceptional service. You'll work closely with our underwriting teams to ensure policies are issued accurately and service standards are consistently exceeded.

What You'll Do

As the Policy Support Team Lead, you'll oversee the daily operations of our Underwriting Assistant team while acting as the bridge between Underwriters, Management, and Policy Support.

Responsibilities include:

  • Lead, coach, mentor, and develop a team of Underwriting Assistants across multiple product lines.
  • Conduct regular team meetings, communicate updates, and ensure consistent understanding of company procedures and underwriting changes.
  • Collaborate with Underwriters and Management to prioritize workloads and maintain service standards.
  • Monitor team productivity, quality, and turnaround times while identifying opportunities for improvement.
  • Assist with onboarding and training new team members and provide ongoing coaching and support.
  • Perform quality assurance reviews and provide constructive feedback to maintain high standards of accuracy.
  • Complete manual policy issuance, endorsements, cancellations, renewals, and other policy transactions as required.
  • Assist with workflow management and resource planning to ensure deadlines are met.
  • Support process improvement initiatives and participate in testing new systems and workflows.
  • Resolve complex processing issues and act as an escalation point for the Policy Support team.
  • Promote and model the Forward Insurance culture, values, and brand promise.
  • Other duties as assigned.

What We're Looking For

  • Minimum 3 years of Canadian Property & Casualty insurance experience.
  • Previous experience leading, mentoring, or supervising a team is considered a strong asset.
  • Strong understanding of policy processing, endorsements, renewals, cancellations, and insurance workflows.
  • Exceptional organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Comfortable working in a fast-paced, deadline-driven environment.
  • High proficiency with Microsoft Office, particularly Excel.
  • Positive, collaborative, and solutions-focused mindset.
  • Ability to adapt to changing priorities and embrace continuous improvement.

Bonus if You Also Have...

  • Experience working within an MGA environment.
  • Experience with policy administration systems such as JET or ALIS.
  • A current insurance license or willingness to obtain one.
  • CAIB, CIP, or active progression toward other relevant industry designations

Compensation & Benefits

  • Salary: $55,000 - $75,000 annually
  • Extended health and dental benefits
  • Employee Assistance Program (EAP)
  • Paid vacation
  • Professional development opportunities
  • Collaborative, supportive team environment
  • Career growth within a rapidly expanding organization

Actual pay may be below or above the stated range based on the successful candidate's knowledge, skills, experience, and overall fit for the role. Candidates with salary expectations outside of the stated range are still encouraged to apply.

Ready to move Forward?

Apply today or send your resume to careers@forwardinsurance.ca

Please note that only candidates selected for an interview will be contacted.

Pay: $55,000.00-$75,000.00 per year

Application question(s):

  • Are you comfortable commuting to our office based in London, Ontario?

Work Location: In person

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