Operations Support Clerk jobs

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring an Assistant Manager, Channel Operations!

This role is based out of our Burnaby Head Office and requires in-office attendance three days per week to support collaboration and team connection.

As an Assistant Manager, Channel Operations, you will play an essential role in supporting the growth and performance of one of BCAA’s dynamic business lines. Highly organized, you’ll build processes and see through activities related to sales and operations of the channels.

Who you are:

• You’re a problem solver. You love a challenge and are always eager to hop in to find solutions.

• You have the initiative and drive to see the big picture to help shape BCAA’s business and sales growth.

• You’re highly organized with excellent problem solving and decision-making skills.

• You create a workplace that inspires and motivates your team to do their best work.

• Exceptional creative thinking and writing skills with a natural ability to establish effective working relationships.

• Proven verbal and written communication skills and the ability to communicate complex concepts in a simple manner.

During a typical day, you will:

• Support the development and implementation of projects for sales and service channels such as process changes, enhancements, communication or organizational initiatives.

• Maintain communication to support sales and marketing campaigns, product launches, HR practices, process changes or operational and audit requirements.

• Train and support sales leaders on sales processes, systems or incentive programs.

• Drive improvements across the customer lifecycle by identifying and communicating opportunities to enhance and simplify processes, standards, and practices that support customer experience, financial growth, channel efficiency, and business transformation.

• Gathers feedback and data to streamline systems and processes to enhance the customer experience and increase productivity.

What you bring:

• Post-secondary diploma in business, communications, project management or marketing.

• Minimum five years’ in operations and sales (or equivalent combination of education and experience).

• Comfortable using technology, including intermediate knowledge of MS Office suite.

• Bonus Qualifications:

• You have experience enhancing sales related programs

The salary range for this position is $ 78,500 to $ 87,500 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

• for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com .