Operations Director Medical Device jobs

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry is looking for a Senior Account Director to join our growing team!

This role is part of the Client Services team for the Medical capability at Real Chemistry. You'll work primarily on Med Affairs activities, but you'll also be able to challenge yourself to think about how you can leverage other offerings from the publications side of our business to help your clients drive effectiveness and outcomes for HCPs and Patients alike.

This is a hybrid role, based in any of our US offices—New York City, Boston, Chicago, San Francisco, Carmel (IN), or Lambertville (NJ)—or remotely within the US, depending on team and business needs. We are also open to remote applicants in Canada. This role requires working eastern US hours.

What you’ll do:

• Autonomously lead and be accountable for a portfolio of client business
• Accountable for the growth of team members and allocation of work to support their development
• Inspire total confidence with senior clients, providing strong independent client counsel and keeping one step ahead of the client
• Challenge other team members to provide solutions before you provide input
• Coach other team members to challenge the client when needed
• Accountable for wider client team relationship (beyond the daily client contact); maintain regular contact with wider client team
• Maintain deep understanding of your clients’ business and the external factors which may impact upon it, being ahead of the game and proactively informing the client and coaching the team to increase their knowledge

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Must have minimum of a bachelor's degree or equivalent experience
• Able to take ownership and run projects with limited supervision
• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities, a strong attention to detail and experience bringing structure to problems
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Positive thinker who can adapt quickly, innovate and be a reliable resource under pressure
• Strong written and oral communication and presentations skills
• Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
• Ability to analyze and draw actionable insights from data/research
• Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets
• Demonstrated experience encouraging professional development of direct reports and exerting influence across matrixed teams
• Scientific knowledge from educational degree or through work on high-science business areas/accounts

Pay Range: $155,000-175,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on .

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

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