Overview
We are seeking a dedicated IT Help Desk Support professional to join our dynamic technology team. This role is vital in providing technical assistance and support to end-users, ensuring smooth operation of hardware, software, and network systems. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a solid foundation in various operating systems and networking concepts. This position offers an excellent opportunity to develop your IT support expertise within a collaborative environment, supporting users across multiple platforms including Windows, macOS, and Linux.
Responsibilities
- Provide first-line technical support via help desk tickets, phone, or email to resolve hardware, software, and network issues efficiently.
- Troubleshoot and resolve issues related to operating systems such as Windows, macOS, and Linux.
- Assist users with desktop support including software troubleshooting, hardware problems, and peripheral device setup.
- Manage and support computer networking issues including LAN connectivity, firewall configurations, and VPN access.
- Utilize IT service management tools such as ServiceNow, BMC Remedy, and Jira to document incidents and track resolution progress.
- Support software applications including Microsoft Office suite and other enterprise tools.
- Configure and maintain security measures like firewalls and VPNs to ensure data protection.
- Collaborate with team members on escalated issues requiring advanced technical expertise.
- Maintain knowledge of current technology trends and best practices in IT support.
Experience
- Proven experience in a technical support or help desk role with familiarity in desktop support and troubleshooting.
- Hands-on experience with operating systems such as Windows, macOS, and Linux.
- Strong understanding of computer networking concepts including LAN setup, firewall management, and VPN configuration.
- Experience using IT ticketing systems like ServiceNow or BMC Remedy for incident management.
- Knowledge of software troubleshooting techniques for common enterprise applications.
- Familiarity with computer hardware components and maintenance procedures.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Prior experience supporting remote users via VPN or remote desktop tools is a plus.
This role is ideal for candidates passionate about technology support who thrive in fast-paced environments requiring problem-solving skills and excellent customer service capabilities.
Pay: $89,000.00-$115,000.00 per year
Benefits:
- Casual dress
- Dental care
- Flexible schedule
- Work from home
Application question(s):
- How many years of experience do you have in IT help desk support?
- Are you comfortable working remotely while providing IT support?
Work Location: Remote
