Online Support jobs in Dartmouth, NS

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options

• Rewards and Recognition programs
• Internal career advancement opportunities

The successful candidates will be responsible for the membership experience through providing best in class credit card support and services. The Customer Service Specialist will be a valued member of the Credit Card Contact Centre team and will report into a Team Leader.

Responsibilities:

• Manage incoming phone inquiries and requests from cardholders and financial institution partners which include, but not limited to general inquires, secure code, website support, points/rewards programs, card applications, sales, escalations, retention, activation's, balance inquiry.
• Responsible for introducing and promoting new services in a business development capacity.
• Maintaining timely problem resolution and high levels of customer satisfaction.
• Validating customer information, and requests. Identify the customer’s needs through customer contact.
• Analyze information presented by the caller to process next step according to the nature of the inquiry.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Identify and resolve complaints while influencing the situation to achieve a mutually satisfactory solution ensuring the escalation process is followed as necessary.
• Accurately complete appropriate documentation for required transactions.
• End call by completing necessary actions to fulfill customer requests.
• Other duties as required.

Requirements:

• Excellent communication skills in English (French considered an asset).
• Previous sales experience considered an asset.
• Demonstrated analytical and problem-solving skills.
• Proficient in Microsoft Suite Applications
• Positive attitude and demonstrated ability to get along with others.
• Professional telephone manner and literacy required.
• Credit/debit card processing and financial institution operations experience preferred.
• Ability to offer products and services that align with customer profile and needs.
• Align with the credit union philosophy of “people helping people” and the company’s core values: People Matter, Collaborate for Results, Ownership Perspective and Embrace Change.
• Available for all required shifts, including evenings and weekends.

• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
• You must be connected via Ethernet port and not by Wi-Fi.
• Ability to download and use the Google Authenticator app.
Must have IOS 11 or Android version 10 (or newer).

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